LaFontaine Mazda of Livonia

LaFontaine delivered a used vehicle with the “CHECK ENGINE LIGHT” on. The vehicle’s engine issue(s) were not disclosed on the phone upon inquiry, during the test drive, or during any signing of the purchase agreement, this being a clear case of misrepresentation and fraud. They performed some maintenance on it after returning the next day with the light on. The light came back on after re-delivery of the vehicle 3 days after their first service attempt. They DID NOT perform any maintenance on it the second time, but instead covered up their deception by clearing the code to “fix it” and kept the car for over a month. No attempt was made to find or fix the real issue it was sold with. LF was unprofessional and covered up their lack of work by keeping my car that was never worked on for 39 days until I called them. They performed some maintenance on it after returning it the day after delivery with the CEL on. After re-delivery, the light came back on 3 days after their first service attempt. They DID NOT perform any maintenance on it the second time, but instead covered up their deception by clearing the code to “fix it” and kept the car for over a month. No attempt was made to find or fix the real issue it was sold with. LaFontaine was unprofessional and covered up their lack of work by keeping my car that was never worked on for 39 days until I called them. I worked with Will Ososkie to purchase a 2016 Honda CRV that was fraudulently advertised online. After delivery the CEL IMMEDIATELY came on within 2 miles. They cleared the code and sold me this car with engine issues. After “fixing” it right away, the second delivery also resulted in the CEL coming back on, except this time they DID NOT attempt to fix the issue. Timeline: Car delivered on 5/13. CEL came on 5/13. They did some work on it over the next 16 days (no loaner). It was re-delivered on 5/30. Light came back on, how with a blinking D also on 6/2. They kept the vehicle for 39 days and cleared the code again. Invoice states, “Customer States check engine light on found impact break on driver front tire upon arrival. Verified code P0741 set. Clear code an d test drove according to Honda repeatability procedure for P0741. Repeated test drive cycles until code sets again. Drive 55 miles in total after warm up repeating conditions set at 55 miles per hour engine RPM less than 2,000 no light return mounted and balanced new tire.”Rick Rodriguez refuses to work on it stating that there isn’t anything wrong with it. I explained that clearing the code does not fix the problem. He simply repeated over and over, “The check engine light is not on.” 7/16 the CEL came back on since they refused to find and fix the issue they covered up. The fraud they committed is abhorrent. They cheated me out of a properly working vehicle that was promised in the paperwork. LaFontaine fraudulently misrepresented their vehicle as being in good working condition only to be delivered with the CEL coming on minutes after delivery. LaFontaine kept the vehicle for 39 days and did not attempt to fix the issue they tried to hide when selling me the car. Their blatant refusal to communicate with me about the “repair” further shows their unprofessionalism and fraudulent business practices. LaFontaine's refusal to fix a known issue they covered up by clearing the code shows their deceptive business. CALL TO ACTION: This business needs to be investigated by the state for its consumer manipulation and fraudulent practices hurting consumers while they pocket our money.

Let me preface by saying that I did NOT buy a Mazda. But, I had the best experience at Lafontaine Mazda in Livonia. The sales manager Keith, who was great himself, had Vinny Jonna handle my test drive and questions. Vinny was well informed about the vehicle (CX-50) and was very personable. The 50 was awesome, super sharp looking, nice ride and well equipped, it was just a tad smaller than I wanted. Very good experience here and if I'm ever in the market for a Mazda, this is the place to go!

Pam and Keith truly delivered an outstanding online car-buying experience at Livonia Mazda. They went above and beyond to ensure every step of the process was effortless and stress-free. From completing all the paperwork and submitting documents to applying for a credit check, I was able to handle everything from the comfort of my own home. Pam's dedication was particularly impressive. She not only guided me through the process but also took the extra step to assist with returning my rental car at the airport, demonstrating her commitment to customer service. Together, Pam and Keith made the entire experience feel seamless and straightforward. For anyone considering purchasing a car online, I highly recommend reaching out to this dynamic duo. You'll only need to make one quick trip to the dealership to finalize the paperwork, and then you'll be all set to drive away in your new car!