LaFontaine Mazda Kalamazoo

Tylan was amazing at helping me get all the info I needed and even brought the jeep to me to check out. Did the entire purchase without ever having to leave my house. Thank you so much for the great attention

I've serviced at this location for a long time and always been happy. I was happy to find when it was time to purchase a vehicle the sales team was just as friendly and easy to work with!

Found a Mazda CX-5 on the website that interested me. I wondered if it had a power lift gate or moonroof. I called their number and talked to someone. They didn’t know but would check for me. She came back shortly and said yes it had the power liftgate but not a moonroof. She invited me to a test drive which I declined at the moment. Today I decided to drive from My home in Grandville to Kalamazoo -84 miles round trip- to see the car. Again I called their number to make sure it was still available. I spoke with Marg, my concierge, and she said it was still there. I said it would take an hour, but was leaving now. Shortly after that I got a text fromMarg, who was now a manager, and confirming my appointment at 3:30 with Traci. When I arrived I asked for Traci and was told she wasn’t working today. I thought that was strange so I asked for Marg. They didn’t have anyone there by that name, much less a manager by that name. At that point I started to laugh. Finally someone stepped forward to help. A nice salesperson asked how they could help and I told her my story. She got the sales manager involved and he was confused also. Finally they realized what car I was talking about and apologized, they had just got the car in a few days ago and it hadn’t gone thru cleanup yet. It was not ready to be seen. I was able to see the car and it did not have the power liftgate or moonroof. We finally figured out that Marg was at a remote business center, didn’t contact the dealership to ask about the liftgate, and definitely didn’t call the dealership to setup an appointment.. so, after wasting several hours, and driving approx 85 miles, I decided to take my business elsewhere. I sales consultant and sales manager at the local business were great people to talk with, but no way will I ever go back if Lafontaine can’t get their act together.I did buy a car at another dealer later that day.