51 Mountain Rd
Pasadena, MD 21122

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Sales: 800-923-9828

Used Cars: 800-923-9828

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Rich Morton Mazda

Overall Rating:

2.9 (out of 5)

89% recommend this dealer

771 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This was the worst experience my wife and I have had at a

Reviewed by Mario Mancini from Parkton MarylandNovember 27, 2025

This was the worst experience my wife and I have had at a dealership. The salesman deceived us knowing the vehicle had a 1 month 1,000 mile warranty. On viewing the vehicle it had a warranty document on the passenger window. I asked confirming with the salesman that it indeed has said warranty. I also asked if the vehicle will pass an emmisions test. The salesman said yes. After paying with cash we were told they would mail us the paper work. We purchased the vehicle on 11/15/25 and as of this review have not received any other paper work. We only received a bill of sale at the time of sale. We drove the vehicle 71 miles home and the engine light came on. We took the vehicle to our mechanic and the code indicated "large evap leak''. We immediately contacted the salesman who informed us we do not have a warranty because we signed a "as is". This is where the deceiption apparently occured. They refused to repair the vehicle, so we are responsible for the repair. I expressed my dissatisfaction with the salesman and their practices,He immediately hung up on me. I called the manager leaving a message and have not received a return call. To make matters worse, we transferred our tags from our previous vehicle to the new . As of the date of this review, our tags have not been transferred. Our insurance agent called inquiring about the transfer and the salesman hung up on her stating "Your're just an insurance agent". I attempted to call the individual who transfers the tags. I had to leave a message with Kristin. To date, once again no return call. If you are considering buying a vehicle from this dealership,"Buyer Beware'

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Mario, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

Vehicle was torn up for only 43k miles pictures don't do

Reviewed by Aj from Middle river September 15, 2025

Vehicle was torn up for only 43k miles pictures don't do justice make sure you check the vehicle

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

AJ, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Overall Facilities N/A

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Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I went down to look at 2018 Toyota today.

Reviewed by Slow riderAugust 23, 2025

I went down to look at 2018 Toyota today. I think that was one of my worst experiences ever having with a dealer. I told them I already had 7 offers on my truck. I told them they would have to at least come down to what the vehicle they are selling is worth. In great condition kbb was saying that it is worth about 28k. They had it listed for 32k it was on there for 31k was also on there for 30k each week they change the price. They didn’t want to work with me at all on coming down on that truck and I see why it’s been on there for 58 days. Even the manager had no interest to hear me with anything about what I was trying to accomplish or anything. That dealership is a piece of xxxx

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Rich Morton Mazda

Rich Morton Mazda in Pasadena MD treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (855) 727-3022.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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