Ourisman Hyundai Mazda Mitsubishi Nissan of Laurel in Laurel including address, phone, dealer reviews, directions, a map, inventory and more

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3518 Fort Meade Rd.
Laurel, MD 20724

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Sales: 301-327-3046

Used Cars: 301-358-2913

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00am
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:30pm

Reviews of Ourisman Hyundai Mazda Mitsubishi Nissan of Laurel

Overall Rating:

4 (out of 5)

77% recommend this dealer

98 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Dead Temporary Tags

Reviewed by Ottie from DundalkSeptember 08, 2021

The sales people were great finance guy was great but here I sit 2 months after I bought my car and my temporary tag is now dead, I contact the dealership and they're really not sure what's going on can't find my deal don't know where the tags are. Finally I I called the tag and title manager who just so happens to be in Frederick not at the Laurel dealership but anyway she had zero problems finding my deal and the tags that are apparently riding someone's desk I guess and she's going to overnight them so I had to solve this problem myself. Meanwhile I called twice left two messages for the general manager of the Laurel dealership and he's yet to bother to show any concern and call me back it's completely ridiculous that my tags are dead and I had to straighten the problem out myself. They charge that ridiculous $500 dealer processing fee when clearly no one is processing any of the paperwork at least not with any proficiency and as soon as I talk to the manager I will be demanding my $500 back.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Ottie, We're sorry you couldn't rate us five stars and we'd like to help resolve these concerns. You can reach out to me at your earliest convenience to discuss these issues. Thank you, Hess Darvish - General Manager - (301) 725-4400

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Nick made it happen

Reviewed by MIson from Germantown MDJune 15, 2021

Called and got Nick on the phone, I told him what I wanted, He called me back and told me to come pick my 2020 outlander. I have never purchased a car and received it with out a whole lot of problems. The transaction went smooth and Nick made it happen. Thanks Nick

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Congrats on your 2020 Outlander! We're thrilled Nick could make it happen and make the whole transaction smooth! We'll see you on the road!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Beware the added dealer fees in excess of state al

Reviewed by Serious Buyer from Alexandria, VAJune 10, 2021

After taking car for test drive, price increased almost $2k. Argued about it, price back to advertised but then extra dealer prep fees added on top of standard processing fees. Also tag fees inflated. No deal! Waste of time!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret that wasn't the case this time. Please reach out to me at your earliest convenience. Thank you, Hess Darvish - General Manager - (301) 725-4400

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Ourisman Hyundai Mazda Mitsubishi Nissan of Laurel

At Ourisman Mazda our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receive the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales service and parts speak for themselves.

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