Fitzgerald Mazda of Annapolis in Annapolis including address, phone, dealer reviews, directions, a map, inventory and more

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1930 West St
Annapolis, MD 21401

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Sales: 410-946-1659

Used Cars: 410-881-0100

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30pm – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Fitzgerald Mazda of Annapolis

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

46 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Mazda CX 9 & CX5

Reviewed by Kevin Mullen from Annapolis,Md.July 04, 2022

We bought 2 Mazda’s 1 used and 1 new and we’re very happy with the excellent customer service from everyone we dealt with. Chris Watson was our salesman and did a great job communicating with us thru the whole process.He is very knowledgeable and friendly. I highly recommend this dealership. Cameron Christian was great to work with in Finance.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.0 (out of 5)

Friendly. Good Service.

Reviewed by David from Baltimore MDJuly 02, 2022

Joshua, our salesperson, was friendly and very accommodating. The paperwork took a little longer than expected, but in the end, we were very happy with the service.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 5

Buying Process 4

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Don't Buy a Used Car Here!

Reviewed by Dan from Annapolis, MDJune 22, 2022

Don't buy a used car here! My wife and I bought a car for our daughter. The price was reasonable and the multi-point inspections were all excellent - all green. Less than 4,500 miles later we had an issue with the a/c. My daughter took it in for an assessment. The service team said the front brakes were completely shot and the rear brakes were not safe either. They said the car needed $3,300 work done. After our multiple complaints, the service person then showed us their Maryland Inspection Document from another Fitz dealer showing the brakes were barely passable. Of course, to sell the car they had presented their Fitz Multi-Point ALL GREEN inspections with the brakes fine. Service told us to talk to our salesperson. Our salesperson said he couldn't do anything (didn't seem surprised either) but finally told us to call his manager. His manager was never available so I left several messages. The manager refuses to return a call and continues to screen calls. I have purchased several cars here in the past and had them serviced here as well. NEVER AGAIN. These guys give used car dealers a bad name.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Fitzgerald Mazda of Annapolis

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

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