Cook Mazda

Craig and the team are great! Best deal on a new Mazda! No need to go anywhere else I promise.

My wife and I purchased a new Mazda CX-50 on the evening of 08/16/24. After sone negotiating we agreed to a price, and they showed us the paper work. All was good. We were there past their closing time and felt bad for keeping them late. The car was for my wife and the title and financing were in her name. She signed all the paper work and then the salesman, Nick asked if we would mind posing with him and the car for a picture for him to put on his Facebook page. Fast forward to Sunday 08/18/24. I took a closer look at the contract and they added a $1700.00 Cook Legacy policy that apparently covers tires, windshields, door dings and wheels. Basically just a xx policy that is nothing more than additional dealer mark-up. They never went over any of this with us, it wasn't on the work sheet for the deal, but they snuck it into the buyers order and contract, without us knowing. Ultimately shame on us for ever trusting this dealership. They used very deceiving tactics and took advantage of my wife. We would have never agree to buying this worthless add-on. We'll be going into the dealership tomorrow to have this charge removed from the contract, but I'm expecting he worse. Will update this review if they make right on this stunt they pulled. UPDATE 8/19/24: The general manager called us this morning and was very apologetic. They told us to come in and they would have a new contract with the $1700 charge removed. When we got there, they stood by their word and had the new contract ready as promised. They were very apologetic and my wife and I appreciated them making it right.