Paretti Mazda

Brand new car has been there for 7 days for a repair. Can't get an honest answer out of anyone. Spoke with 3 different service reps and the service manager. No fn help. This is extremely disappointing with a brand new car.

Car is only 10 months old and one of the key fobs crapped out. I was told in sept that it was covered but i needed to schedule and appt. I did so and Brought it in today for service and while they can't explain exactly why it needs to be reprogrammed (and only one was bad but BOTH need to be reprogrammed?????) , now they say they want $650 to do so. I bought next to the top of the line CX5 model, paid for a PLATINUM extended warranty and 10 months out a key fob goes bad, I'm told it would be no charge and then this........How can I trust them to do any maintenance after this? How can I trust anything they tell me going forward.. Then today after being told there was no charge for checking out why the key fob wont work, they charged me 210 that I was not told about AND did NOT approve. Buy a Honda, Hyundai, Kia etc. Stay away from Mazda

Sales rep Jay and manager Brady could not do enough to help me they were so professional and so helpful and I was so grateful.