Paretti Mazda

The service department at Paretti Mazda is pure trash. I had my son's CX30 towed in 25 days ago because the key FOB ceased communicating with the vehicle. Because the car did not tell me in advance it was going to stop working I did not have an appointment. The "appointment" was 22 days ago. They did say they were shorthanded and running behind, so I gave them a week to deal with the vehicle. A week later I stopped in the dealership and was told that it would be fast tracked. For the next four day I had radio silence. I left a message with my service advisor and got no response. The next day finally got someone on the phone who told me it would be at least two more weeks. As of January 2, 2026 I still do not have my car or even any idea what is wrong with it. I do not blame the techs for this situation. My blame lands solidly at the feet of the management of this clown show of a dealership. They need to acknowledge they do not have a reasonable turn around time on vehicle repairs and offer recommendations for service centers which can and actually will fix your vehicle.

Brand new car has been there for 7 days for a repair. Can't get an honest answer out of anyone. Spoke with 3 different service reps and the service manager. No fn help. This is extremely disappointing with a brand new car.

Car is only 10 months old and one of the key fobs crapped out. I was told in sept that it was covered but i needed to schedule and appt. I did so and Brought it in today for service and while they can't explain exactly why it needs to be reprogrammed (and only one was bad but BOTH need to be reprogrammed?????) , now they say they want $650 to do so. I bought next to the top of the line CX5 model, paid for a PLATINUM extended warranty and 10 months out a key fob goes bad, I'm told it would be no charge and then this........How can I trust them to do any maintenance after this? How can I trust anything they tell me going forward.. Then today after being told there was no charge for checking out why the key fob wont work, they charged me 210 that I was not told about AND did NOT approve. Buy a Honda, Hyundai, Kia etc. Stay away from Mazda