Kerry Volkswagen Mazda in Florence including address, phone, dealer reviews, directions, a map, inventory and more

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1020 Burlington Pike
Florence, KY 41042

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Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Kerry Volkswagen Mazda

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

16 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Elusive truth

Reviewed by Fool me twice shame on you from Florence KYFebruary 05, 2021

Absolutely horrific experience - agreed on price - went to close on purchase and dealer added fee of $150 to etch VIN in windshield - told them we did not want they - used car manager said we had no choice even though work not done - we left - salesman called later that night to say they would remove fee - this was confirmed next morning - we said OK, we would take car - said we would be there by 6pm immediately after work - dealer called an hour later and said that someone else was coming by to look at car at 1pm and if they wanted the car, dealer would renege on their commitment to us and sell someone else - that deal feel through and they offered car to us - to make it worth our while, they offered a free "life time" warranty on car - we decided we would take car - upon arrival to buy, we signed initial paperwork in 15 minutes but had to wait for finance manager to sign loan papers - sat there for 1hour, 20 minutes as only customers in the building - no one gave any update on our closing - finally finance guy arrives (covering multiple sites) tells us it will be at least another 20 minutes - our salesman finally came back to his office to see us - we reminded him about warranty - finance guy told salesman that they could not offer warranty on car due to age - we walked out again - nothing but lies from these guys - interestingly enough, when I check online nearly a week later, car was still on their lot and listing noted that they were offering same warranty - the moral of this story is don't waste your time here!!!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent customer service and fair price

Reviewed by Rodney from louisville March 15, 2017

I have purchased two Mazda's at Kerry and they have always been polite and courteous. Also they are excellent to deal with and give you an honest price. I have traveled from Louisville twice to purchase a Mazda from them because the dealership here is a joke and very unfair to work with.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Excellent Customer Service

Reviewed by Mitchell McLouth from Detroit MiJuly 02, 2016

A very friendly group that try's to make buying a car as painless as possible

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Kerry Volkswagen Mazda

Our goal is to make your car buying experience the best possible. Kerry Volkswagen's virtual dealership offers a wide variety of new and used cars
Volkswagen incentives service specials and Volkswagen parts savings. If you're looking to purchase your new dream car you've come to the right place. At Kerry Volkswagen we pride ourselves on being the most reliable and trustworthy Volkswagen dealer around. Our inventory is filled with some of the sweetest rides you've ever seen!

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