Tumminia Mazda

When sorry isn’t enough. Let me start off bought a Mazda cx3 from this dealership back in July, with the impression it was being sold with a arm rest/center console I was promised it was gonna be in when I went to pick up my car, goes to pick up car and asks about it and was told it was on order just hasn’t came in yet, waits a few weeks and never got a call so finally I call to see where my part is and the part department said there was never any parts like that ordered for my car, so Toby lied, then they come to tell me sorry there’s no more parts made for your vehicle for that, they gave me one not even for my car that didn’t fit then told me that’s the best they can do, while again I was under the impression the car I was buying was coming with one, then I go to go tag my new vehicle go to the department of revenue and while I’m there they tell me I can’t tag my vehicle cause I don’t have the correct title, so we call tummina Mazda and instead they treat us like we are wrong and don’t know what we are talking about, and then they acted like it was an inconvenience to give me another 30 day tag even tho it was their screwup, then they finally got the correct title so I got it tagged then a month later I get something in the mail saying I can’t register any vehicles because once again they xxxxed up and didn’t sign my title, then today I go in to have my oil changed and I noticed 3 of my lights on my vehicle have moisture and water in them, and then they go to tell me the extra warranty I bought doesn’t cover that stuff when we were told it would, then they quote me 1200$ for one light not including tax or labor, we have made atleast 6+ trips out to this dealership and all they can say is sorry they haven’t tried to right any wrongs, they aren’t sorry. Then today I was supposed to be getting a free oil change since I bought the car from them then they tried to charge me for it, then the lady at the counter in the parts department she was rude, and very unprofessional she even slammed a door in front of me and my grandmother, they also didn’t fix one of the problems with the trunk when I brought it up today they kept it exactly the same. I have never been so appalled by the service of somewhere, they also charge 3-4000 more than other dealerships, basis of the story do not buy from this dealership, they rip you off and they lie. Also I feel I have been very patient with having to take multiple trips out there, and it was just very irritating and disappointing with how nonchalant they were being about everything. I wanted so badly to have a good experience with buying a vehicle from here but I will not be going back unless more issues arise. The only nice person was joe the manager but he still didn’t do much when it came to all the issues. Rant over

Good People, low pressure. They will not push you to buy a car, but once you decide, they will do everything in their power to get you into the vehicle you want. Service after the sale is also very good. I have bought vehicles from them for the past ten years and I have never had a problem with any of them. What sets Tumminia apart from other dealerships? How they treat their customers. You get personalized service, you're not just another sale and they make you feel like you are important to them.

Dealer was willing to somewhat negotiate with the over the market price of the used vehicle. Ended up being a fair deal for both of us. Time will tell if the vehicle will hold up. Paperwork was ready and organized. No wasted time with pressure sales pitches. Overall a fine expereince.