Basney Mazda

purchased a 2024 CX-5. Awesome vehicle. I don't regret buying this but I do regret buying from Basney. My key fob started acting up within the first month. "Low Battery" and "Key not Detected" intermittently. Then died completely. So, I changed the battery, it worked for about a week then started acting up again the same way. I changed the battery yet again with the same results until I couldn't unlock my door. I contacted my salesperson, Shawn, via text and let him know I got locked out of my car because of this fob. I spoke with their service advisor. Both were unhelpful. I spoke with my salesperson the next day and I was told to drop my car off at the dealership for the day/night so they can "diagnose" the problem. I explained again that it will work for about a week when they change the battery. Then it will do the same thing. I asked if they can simply exchange this faulty fob with a working fob. He said again that they have to "diagnose" whether the fob works when they change the battery. I tried explaining again to no avail. I reminded him that I just purchased a brand-new 2024 CX-5 Premium in December. Again I asked if they could simply order me a new one then "diagnose" all you want with my faulty fob. A simple exchange. He said, "We're not going to order you a $380 key fob without going through the diagnosis period." I explained yet again about the situation and he replied with the same response. I had to purchase my own key fob today so I don't get in another situation where I cannot unlock my door. I highly recommend the Mazda CX-5, BUT you should definitely purchase one from a reputable Mazda dealership. Not this one.

put a deposit on a 2011 Armada test drove it after a flat tire was fixed. Felt movement in the front end when driving over bumps. Told Tim the car sales manager about it and check engine light. He said he would have it checked out. I came back days later and he said nothing was wrong. So I set a appointment with another repair shop to look and make sure. The following was found wrong 1. Drive belt appeared burnt.2. rear axle seals seeping at differential. 3. RF strut starting to leak.4. Clamps rusted and broken at rear heater hose to core. 5. Both front lower ball joints were loose.6. upper control arms rusted to the point of being unsafe.7. both rear tires have very bad negative camber causing the vehicle to jump around over bumps. 9. rear eccentrics will need replaced to be able to align . Tim gave my deposit back after throwing the finding sheet on his desk. He said he did not believe the findings. Hours after he found out about all the problems he had this SUV back on the lot for sale. For $500.00 less then my offer. LOL BEWARE OF THIS SO CALL GREAT DEALER .AND DO NOT DO BUSINESS WITH TIM THE SALES MANGER OR BETTER YET DRIVE BY TO A HONEST DEALERSHIP.

Was very helpful in helping answering all my questions on finding a white ridgeline with beige leather seats and pricing chrome and a tonneau cover.