110 W. Golf Rd
Schaumburg, IL 60195
Sales: 847-643-9915
Used Cars: 847-643-9918
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 8:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Schaumburg, IL that carry Mazda
Overall Rating:
4.2 (out of 5)
65% recommend this dealer
217 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
We had a great experience buying our car here.
We had a great experience buying our car here. Rene Quiñones was very knowledgeable and helpful. We ended up leaving that same day with a new car.
Maximum rating = 5
Best car buying experience ever.
Best car buying experience ever. All staff were friendly yet did not pressure me, worked hard to arrange a deal I was comfortable with. Everyone from Clint and Daniil in sales to the finance team. I highly recommend.
Maximum rating = 5
I have never left a negative review before, but this time
I have never left a negative review before, but this time the situation went far beyond normal service. They were supposed to clean the headliner and seats in my car, but instead all my personal belongings were thrown out: Chicago parking sticker, I-Pass, insurance tag — total losses of $85 ($60 personal items and case, and $25 to renew all stickers). What bothers me most is the wasted time and the complete lack of respect and indifference to the customer. I should go to the office of the city clerk, wait 35 minutes in line, get a certificate that the sticker was lost or stolen, then go to the police station with it where they gave me some certificate/document, and return back to the city clerk again with the certificate/document and pay renewal fees — and now I need to buy all the stuff again. I tried several times to get an explanation and compensation, but instead of a clear answer I only received “we will figure it out” and “we are waiting for the manager.” Two weeks have passed since my request — not a single concrete proposal on how to resolve the issue. I had to spend additional hours restoring everything in city offices and the police, even though it was very simple to avoid this just do not touch personal belongings in the car. This level of irresponsibility and disregard for customers is unacceptable. I strongly do not recommend this dealership if you value your time, nerves, and personal belongings.
Dealer Response
Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. It’s clear from your email that we fell short of the standard you expect from us, and we take full responsibility for the loss of your personal belongings and the inconvenience this has caused. Please understand that this was never our intention, and I deeply regret the time you’ve had to spend rectifying the situation. We should have been far more careful with your property and communicated more effectively throughout the process. Your concerns about the lack of clear answers and delays are completely valid, and I assure you this is not reflective of the level of service we aim to provide. To make things right, I would like to offer the following: Compensation for the lost items: We will reimburse you for the $85 you’ve spent to replace the missing items. Assistance with the renewal process: If you’re still facing any difficulties in renewing the stickers or dealing with the City Clerk’s Office, please let us know, and we’ll do everything we can to make that process smoother for you. A formal review of our processes: We will be conducting an internal review to ensure this situation doesn’t happen again and that our team is more mindful of customers' personal items in the future. Please reach out to me directly at 847-882-5050 so that we can arrange reimbursement and discuss any further assistance you may need. Again, I apologize for the stress and inconvenience caused by this incident, and I truly appreciate your patience in allowing us to address your concerns. Thank you for giving us the opportunity to make it right. Sincerely, Jonathan Proano General Manager Napleton's Schaumburg Mazda 847-882-5050 ext 312
Maximum rating = 5
Experience the difference at Napleton's Schaumburg Mazda. When it comes to buying a car, it's crucial to find a dealership that aligns with your values and exceeds your expectations. That's where Love Where You Buy ™ comes in. As your local Mazda Dealership, we pride ourselves on providing an unparalleled car buying experience for our customers. With hundreds of new and pre-owned vehicles available, and a reputation built on over 5,000 5-star reviews, it's no wonder why our customers love their experience with us and keep coming back.
Napleton's Schaumburg Mazda. Love What You Drive. Love Where You Buy™.
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