Napleton's Palatine Mazda in Palatine including address, phone, dealer reviews, directions, a map, inventory and more

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1811 N Rand Rd
Palatine, IL 60074

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Sales: 847-882-9000

Used Cars: 847-230-9062

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Napleton's Palatine Mazda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3 (out of 5)

8 out of 16 people said they would recommend this dealer

5 (out of 5)

Excellent service, reasonable negotiating

Reviewed by Melinda K in La Grange ParkMay 18, 2021

We drove up to Palatine to see a specific used car at this dealership. Daniela K helped us to see and drive it and we ended up buying it because it was an excellent balance of price and low miles. We did negotiate a bit on the price when they wanted to add a fee we didn't agree with and the sales manager waived it. Daniela was a great salesperson and we would recommend working with her!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Excellent experience

Reviewed by Luke in Waukegan, ILApril 01, 2021

I bought a pre-owned Honda CR-V from Napleton’s, and it was the best car-buying experience I have ever had. Willy, the sales consultant, and Carlos, the sales manager, made the process easy and enjoyable. The price of the vehicle was more than reasonable. However, what I appreciated the most was how well they listened to determine my preferences, how accommodating they were, and how they made me feel like a human being throughout the entire experience. The next time I am in the market for a vehicle, my first call will be to Napleton’s Palatine Mazda.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Go Elsewhere!

Reviewed by Joe in PalatineMarch 23, 2021

Management Lacks Professionalism and honesty. Strongly recommend shopping anywhere else, there are many many more dealers around the Palatine area. Avoid this unfortunately steered Palatine Mazda Dealership.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

About Napleton's Palatine Mazda

New Location 1811 N. Rand Road, Palatine, IL 60074. We have all of your Mazda vehicle needs for Sales and Service now in Palatine Mazda. Come see your brand new facility!

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