Dodge, Jeep and Volkswagen
New Car Dealership in Ottawa, IL
Overall Rating
3.7/5
Read dealer reviews
We at Sierra Mazda in Ottawa want to be your choice if you are looking for a new Dodge, Jeep, Volkswagen or Mazda. We know you have plenty of choices if you want to buy a new Challenger, Charger, Wrangler or Tiguan.
And that’s why we will do what it takes to earn your business. And when you stop by our place for a test drive, remember to print out this handy resource guide with our address, hours, directions and a map.
Our certified mechanics know how to keep your new Dodge, Jeep or Volkswagen fine tuned and safe. So if you are in Ottawa or the surrounding area, check out Sierra Mazda!
Sierra Mazda Reviews
Overall Rating
3.7/5
13 out of 19 people recommended this dealer
AVOID at all costs!
Reviewed by Aaron
in Iowa City, Iowa
January 18, 2021
AVOID at all costs! They stole almost $1,000 from me, and sold me a car with a gas tank that leaks if you fill it up. I'd give them zero stars if I could.
They over-collected on my purchase and have been very shady with excuses as to why they have not reimbursed me. I bought a used CX5 from them in July. I'm from Iowa, but have purchased cars out of state with no problems before. They collected the sales tax and licensing/registration fees which should have been sent to my local DMV. It took months to get the title, even though I bought the car outright. (lots of COVID-delay excuses, and then they said the original lender still had the title tied up for some reason). I was patient at that time, but when the title finally showed up, they hadn't sent the money they collected for the sales tax, license, and registration fees. Almost $1,000. And the amounts on the paperwork they sent me did not match the paperwork I signed on the day of the sale. My local DMV called them several times and got no response. I ended up paying for it all myself since my temp plate had been expired for over a month. At this point, I had been handed off to several different contacts at the dealership, but finally got a hold of a George Honiotes, who sounded nice and when I explained what was going on, he looked into it and said, "oh yeah, looks like we need to cut you a check for the difference". MONTHS have gone by since then, and I've contacted him 2 or 3 other times, once he said he needed the manager to ok it, but they were out for two weeks with COVID. Ever since that reply, I've had no response from them. I'm filing a report with the Better Business Bureau, and if that doesn't do it, I guess I'll have to get more aggressive. I was also trying to get them to look at the leaking gas tank, but I'm guessing since they can't even get me the money they wrongly took, I'll never get them to fix the car. First things first. I would never have expected a good sized dealership like this to be so shady. Not when it's a clear cut case of them taking my money and not using it for what it was intended. Anyway, that's my story, so when shopping at this place, buyer beware.
Sold me a lemon
Reviewed by Karla
in Ottawa il
May 01, 2019
They have really gone downhill. I have always bought my cars from Sierra but all they are concerned about is $. I haven't even had my jeep a year and you name it, it's all going wrong not to mention the parts they were to have for me and I am still waiting.
Vehicle Buyer
Reviewed by Nancy
in Waterman IL
July 29, 2013
We had a wonderful experience buying our VW Routan. From the online service to sitting in the chair signing papers.
