Napleton Mazda of Naperville

Dropped off my car to them at 730am on a Wednesday to Jaclyn told her the issues, she said we will definitely call you by 2pm with an update, doesn’t, I call around 5 and she says they don’t have any updates. I then let it go until the next day, called around 9am, 10am and 1030am, was transferred to the service center where phone would ring for 6-7min and I just hung up out of annoyance, finally called back and asked for the service manager, goes to VM. Called again and let the person know no one is picking up, she finally gets Neil the service manager to call back and he says ohh you’re car is fine we couldn’t replicate the issues, starts going over the issues and it’s not even the same problem that I told Jacklyn in the first place (even emailed her videos of one of the issues) when I dropped off the car. So I tell Neil that’s not the issue I dropped the car off for, he said ok well look at it and I’ll give you a call, 3 hours go by and no call, I then call again same thing as before just ringing or someone picks up the phone and then hangs up without saying a word. Finally get a hold of Neil, he said he fixed the issue and drove my car around for 2 hours and didn’t see the issue. Literally I pick up my car and the issue happened workin 20 minutes. Please do yourself a favor and just go to a different Mazda service dealer, they are incompetent and just don’t care enough to actually service your car properly. I’ve never been so frustrated and lied to by a service center before, clearly all they want to do is hold your car long enough and say they can’t replicate your issue so that they don’t have to do their actual job.

Dropped off my car to them at 730am on a Wednesday to Jaclyn told her the issues, she said we will definitely call you by 2pm with an update, doesn’t, I call around 5 and she says they don’t have any updates. I then let it go until the next day, called around 9am, 10am and 1030am, was transferred to the service center where phone would ring for 6-7min and I just hung up out of annoyance, finally called back and asked for the service manager, goes to VM. Called again and let the person know no one is picking up, she finally gets Neil the service manager to call back and he says ohh you’re car is fine we couldn’t replicate the issues, starts going over the issues and it’s not even the same problem that I told Jacklyn in the first place (even emailed her videos of one of the issues) when I dropped off the car. So I tell Neil that’s not the issue I dropped the car off for, he said ok well look at it and I’ll give you a call, 3 hours go by and no call, I then call again same thing as before just ringing or someone picks up the phone and then hangs up without saying a word. Finally get a hold of Neil, he said he fixed the issue and drove my car around for 2 hours and didn’t see the issue. Literally I pick up my car and the issue happened workin 20 minutes. Please do yourself a favor and just go to a different Mazda service dealer, they are incompetent and just don’t care enough to actually service your car properly. I’ve never been so frustrated and lied to by a service center before, clearly all they want to do is hold your car long enough and say they can’t replicate your issue so that they don’t have to do their actual job.

Purchased a used car and extended warranty. Two days later the check engine light came on it is was a $7500 fix on a $8500 car that was all of a sudden not covered under the warranty. Had to fight to get back what we paid for the car but they refused to give the full amount and ended losing $1700 they would not give back. Had to get a more expensive car, pay more for the warranty with less time and available mileage. The experience was not a pleasant one and left feeling taken advantage of. Beware of purchasing a used car from them. Would never recommend.