1120 S Milwaukee Ave
Libertyville, IL 60048
Sales: 847-984-3091
Used Cars: 847-752-5436
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 3:00pm |
See all dealerships near Libertyville, IL that carry Mazda
Overall Rating:
2.4 (out of 5)
76% recommend this dealer
206 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Bait and switch on prices, of course they try to scam you
Bait and switch on prices, of course they try to scam you on $500 for vin etching that they clam to do there. $1500+ ceramic coating, Sorry but you dont even have enough employees to correctly ceramic coat every car that comes in there. You literally dont have the time to so that. A spray and wipe of ceramic sure. But that's not a $1500 job. The sales manager is trashy. And the service department here is the absolute worse. The manager treats my wife like she doesn't know anything. Such a Richard... this dealer is so bad we started driving over 100 miles round trip to avoid Napleton altogether. Avoid this dealership!
Maximum rating = 5
Terrible dealership, avoid at all cost.
Terrible dealership, avoid at all cost. I originally spoke with tom , he was very evasive and rude , he literally wouldn’t let me get a word out . Was told they had the vehicle I inquired about ,drove 2 hours just to have Kelly the sales manager call me 30 mins away from dealership to say they just sold the vehicle, shady dealership tactics to bait and switch then tried to show me an entirely different vehicle .Please don’t waist your time ! Nothing but lies and broken promises from this dealership.
Dealer Response
We are sorry to hear that your experience didn't go well. All vehicles are first come first serve, there is no hold policy. We did try to call ahead of time and let you know the vehicle you inquired on was sold to be transparent. Again our apologies.
Maximum rating = 5
I had a scheduled appointment to test drive a specific
I had a scheduled appointment to test drive a specific vehicle. Despite confirming the appointment and arriving on time, I arrived to see another person driving away in the vehicle I was scheduled to test drive. They attempted to explain this with the lie that they “cannot” turn away a test drive request. I tried to give them another chance and eventually drove the vehicle but then they attempted to sell the car with the typical useless add-ons for thousands more. They also did not complete scheduled maintenance that was due and lied about the maintenance being necessary even though it is clearly documented in the owner’s manual – this is for a CPO vehicle. You’re better off buying a used car from a snake oil salesman. The entire dealership is filled with liars, incompetents, or both. I dealt with several people here - there isn’t a single decent one. Don’t waste your time here. They have no respect for themselves and will not have any for you.
Dealer Response
Thank you for your feedback however we wanted to clarify that all vehicles new or used are available for test drive with or without appointments. We want to make sure all customers have the opportunity for a test drive if the like. Also all listed products on the addendum are optional and it clearly states this. Again we work hard on being transparent and honest with our customers. Also all CPO vehicles go thru a 160pt inspection and we offer the inspection report for viewing. It would not pass CPO standards if we did not complete the necessary repairs. Sorry you were not happy with your visit but slandering the dealership is not a fair way to express your feelings. We suggest you call in if you would like to discuss more. We would reach out but we do not see your name in the review.
Maximum rating = 5
The family-run Napleton Auto Group first made a name for itself in 1931. Since then we have built our business on customer service. At Napleton Mazda of Libertyville we believe our customers deserve more than they get from other dealerships in the area. We showcase how we always go the extra mile and our customers agree we have earned their trust.
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