The Autobarn Mazda of Evanston in Evanston including address, phone, dealer reviews, directions, a map, inventory and more

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1015 Chicago Ave
Evanston, IL 60202

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Sales: 847-866-9666

Used Cars: 847-448-1681

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of The Autobarn Mazda of Evanston

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

426 out of 470 people said they would recommend this dealer

2 (out of 5)

Nice guys, but pulling teeth to still be let down

Reviewed by Conrad in Evanston, ILApril 29, 2021

Disappointed overall. Mo (manager), Giovann (sales), and Jonathan (manager) are all really nice and insist “we want to do what we promised” but don’t know how to follow through. I brought my recently purchased car back 3 times for repairs agreed because they didn’t actually do all the repairs and then each of the 3 times they didn’t check if the work was done. It baffles me because they had my car for 5 weeks total when they said 2 weeks max originally. After the third time I had to move away so I got it finished somewhere that can do their job. I even gave Mo a checklist for him to go through it because he didn’t check all the items were complete the first 2 times and then had guts to insist it’s not his fault for not checking when he stated he was going to check himself. All nice guys but a joke of an experience. I’m still waiting to hear from Mo after 3 weeks ago about how to fix the tear in my steering wheel the servicing department caused. Love my car, bummed by the lack of customer service and follow through. I recommend looking elsewhere

Customer Service 1

Buying Process 3

Quality of Repair 2

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

Great experience buying our CX-5

Reviewed by John in Chicago, ILApril 10, 2021

We had an awesome experience buying our CX-5. Jeff Williams was awesome. very knowledgeable on the different models we were looking at. Jeff took the time to really understand our preferences and needs for a new vehicle, and found us a perfect match. When it came time to discuss pricing, Jeff was really great and helped us out a lot on the price of the car and trade in. The dealership made this process very smooth. I expected much more back and forth, but we came to a deal very quickly. The dealership was very transparent too. Jeff went through all the numbers with us before we even went to finance. There were no nonsense fees being pushed. We dealt with Ryan Straz in finance. Ryan was very pushy and would not take no for an answer when we told him we didn't want to purchase an extended warranty. I had to tell him no many many many times before he would drop it. Once he did though, Ryan got the deal done quickly and professionally. I was pleased that he did not push any nonsense upgrades too. All in all, we had a great experience at this dealership and would buy from them again, and we'll be sending family/friends Jeff's way in the future should opportunity arise.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great dealers!

Reviewed by Rex Allen in Chicago IllinoisApril 02, 2017

I never actually bought a car, however, their over the phone service was immaculate! Thanks!

Customer Service 5

Buying Process 5

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

About The Autobarn Mazda of Evanston

We started in 1990 as Wholesalers. Disillusioned with the confrontational sales process in dealerships we had worked at during the 1980's, we started a business where we would purchase traded-in vehicles from new car dealers and re-sell them to other new car dealers.

Business was brisk, and soon we needed a place in which to get these cars ready. A big old barn-like building was located in Highland Park and we named it...The Autobarn ... and went to work. But something strange happened...people stared to come in, and asked if they could buy the cars before they got wholesaled!

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