The Autobarn Mazda of Evanston

TERRIBLE CUSTOMER SERVICE. I had an appointment at their service center to which I showed up for. I sat and waited for nearly 30 minutes (when there weren't even any cars in front of me) before I left without ever being helped or even acknowledged. No greeting, no "we'll be right with you" - nothing. I went IGNORED by the at least 3 employees at their computers of whom made eye contact with me. This place was decent when I started going more than 5 years ago but there's been a steady decline of everything from customer service to turnaround times to now the WORST service advisors I've ever dealt with. I came here out of convenience but when I sit around almost half an hour waiting to be helped after my set appointment time there's nothing convenient about it anymore. This service center does not value it's loyal customers nor their time. Unprofessional, disappointing, and completely unacceptable. Would not recommend this service center to anyone.

During a recent visit to your service department for scheduled maintenance, I had a disappointing experience with one of your representatives, Jamie Mossman. He told me my paperwork would be ready in 5 minutes, but after 35–40 minutes passed and I saw him assisting other customers in the waiting area, I finally had to approach him myself. At that point, he printed the paperwork for me to sign. Throughout the experience he displayed hostility and unnecessary rudeness. Frankly, I’m left wondering why I should return to a Mazda dealership when I can receive faster, more courteous, and transparent service from places like Jiffy Lube—at a more reasonable price.

We had a very good experience with Eric Fragassi in buying at Autobarn in Evanston