Cutter Mazda of Honolulu

This was the worst car buying experience I ever went through. I spent over 9 hours there just to jump through hoops, be humiliated, and getting lied to. One of the sales reps said that if I was serious about wanting to buy the car, I was to physically give him my credit card and he would wave it in front of his manager to show that I was serious in wanting to buy today. I felt humiliated. Next, I wasn't satisfied with the final price of the car, so they showed me a discounted price they could offer. I agreed and signed a form. Later I realized the price of the car was larger than the price they showed me on the computer. When I brought this up with another associate, they played dumb and told me I signed the form so I agreed to that higher price. That upset me. Next I told them I have car insurance, but I didn't sign up for one for the specific make and model since I didn't decide which car to buy. The sales rep made me call a 24 hour insurance in order to buy car insurance from another company because my current insurance company was closed for the day. I never had to do something like this when buying a new car. I also just returned from deployment and my license is expired. Per the DMV, my license is valid for 90 days after I returned to the states. The dealership didn't honor that, so they told me I had to bring somebody else to the dealership in order to physically drive it off of the lot. I had a friend drive from Ewa to Honolulu, a 40 minute drive for him, just because the dealership wouldn't honor a rule from the DMV. I also want to mention in between all of this, I was sitting around the dealership waiting with the sales rep to talk to his manager constantly, wait hours to talk to some finance guy about some warranty I didn't want to buy, and having another associate try to socially bond with me as I'm irritated having to go through all of this. When I was finally given the car, they noticed the rear right wheel had a low PSI, so one of the sales reps went to fill up the tire with air. I asked another sales rep if we can get the tire inspected before I drove off, but he told me that the car was in storage for a while so it's probably normal. Well it wasn't normal. As I drove the car on the freeway, I heard a rattling sound, so I immediately drove back to the dealership. Turns out I was right and there was a nail in the tire and I was internally fuming. The sales rep gave me a rental car and told me to come back tomorrow to get my fixed car. I received it the next day and tried to calm down. I was then told two days later to come back again to sign a form for my bank's autoloan. From my home to the dealership is 30 minutes and I've driven to this dealership multiple times. And then after that, I was told by a sales rep that when I receive my customer survey email, I was to give them a 10 or else he would get yelled at. First off I know it's about a Christmas bonus so there's no need to patronize me. Second, after all they put me through, they're telling me to give them a 10 for customer satisfaction? That's insulting! Even weeks after buying the car, nobody ever called to check on me to see if the car is doing alright. At this point I'm just upset with owning a Mazda with all the things I went through. After all that, I don't even want to go to the dealership again for routine service if that means I'm giving them business. I'd rather go to a different dealership to get maintenance. If this is how the Cutter dealership brand treats their customers, I don't see myself buying another car from them in the future. I'm this close to just trading the Mazda CX-30 for a Subaru Crosstrek.

I wish I could give it a 0 star. It took me an hour to get there which makes me have to take off work and school for the whole day. I get down there to get a new key for my car because it was bent. They said it would take 30-45 minutes… I was there for TWO HOURS. The first 30 minutes they spent looking for the key that they ordered for my car. The guy told me he couldn’t find it so he has to order a new one. I explained to him that’s not an option, and two minutes later he found it??? They finally gave me my new key and they bent it too just so it would fit into my ignition. They did not check with me or ask if I would like to fix my broken ignition instead. Paid $160 for a bent key and also didn’t get a days worth of pay check and missed class. Do not go here!

Worst dealership I have ever dealt with. DO NOT purchase a car from here unless you want to be completely scammed. They are dishonest and untrustworthy and do not follow through on their promises. They try to take advantage of women and assume they have no car buying knowledge. Management refuses to handle and / or call back to deal with any issues.