Ocean Mazda Roswell

My first experience with the Service Dept at Ocean Mazda was great, due to my Service Advisor Marcelino Rosario. He was very knowledgeable, very professional, good to chit-chat with and has a great attention to detail. I did not have the opportunity to meet and talk about my car with any of the Service Technicians, but if they are half as good as Marcelino, then I am in good hands indeed.

Dates of no response: I have decided to publish this review because of the lack of knowledge and respect that Ocean Mazda of Roswell has shown time and time again. I emailed owner Aaron Gillison on January 1 and still haven’t heard back. It is January 9. I messaged the Mazda USA contact center and I received a quick response, but when I asked them to contact the Roswell dealership, they went dark. I have not heard back from Mazda USA since January 5. Mind you, the Ocean Roswell Mazda Parts Department is open everyday except for Sunday. Backstory for vehicle issue: I am having an issue with my key fob. It’s losing charge quickly and not connecting properly to the car. I have had difficulties with my key fob since March 2025. I’ve mentioned my key fob issues to the Ocean Mazda Roswell team 5 times; and, each time they either said nothing’s wrong or they ended up giving me a new battery. The fifth time they finally brought up the idea of replacing the entire key. I proceeded and they replaced it in June 2025. In December 2025, I started to experience the same key fob issues again. That’s less than 6 months of having the new key that I’m experiencing the same issues. Before scheduling another appointment with Ocean Mazda Roswell, I reached out to Jim Ellis Mazda Marietta to get a second opinion. Marietta confirmed more than once that it was not normal for a key fob to fail in less than 6 months. I scheduled another appointment with Ocean Mazda Roswell as I didn’t want to pay even more at a different dealership. I scheduled my appointment with Roswell for December 19. The team issue: Upon arriving at my December appointment, I initially spoke to Nicholas Carrara. While he was nice, he did not seem to understand the gist of my ongoing key fob issue. I asked to see someone else in Parts. Nic returned with Rick Batey and Jimmy Clark. During this time all three parties didn’t seem to take my ongoing key fob issues seriously. Their solution was a quick fix; another battery. I pleaded with them more than once to look at my car and test my key battery. When my concerns were not taken seriously, I raised my voice. It should have never escalated to that point; I still don’t understand why I had to raise my voice at three grown men just to be taken seriously and have my car inspected. After Rick Batey finally agreed to test the battery with a multi meter; it showed 3.2%, which is a normal voltage rating. I later double-checked this with Nic via phone call. Jimmy stated he would check my vehicle. I understand that it can get busy so I asked Jimmy if I should make another appointment. Jimmy reassured me that I could keep my originally scheduled appointment. I asked him what the turn around time was and he said it wouldn’t take too long. I waited in the dealership from 10:30a to 3:20p (almost 5 hours). The almost 5 hour result: At 3:20p Nic came to me in-person to let me know that my car was ready and there was only a problem with the key fob battery. He confirmed that he was the only one to check my car. He stated that he only replaced the key fob battery. This confirmed that none of my concerns were addressed by the Ocean Mazda Roswell team. While Jimmy stated that he would check my vehicle, Nic was the only one to inspect my vehicle and communicate with me during the almost 5 hour appointment. Still no answer: On December 27, just nine days after the key battery was replaced, an alert came up on my car that my key fob battery was low. See attached picture. I still have trouble unlocking and locking the car even when I am close to the vehicle. I have even gotten a ‘no key detected’ alert while my car was running and ready to put in drive. This is putting the driver and passengers at risk. Outcome: I’d love to get this issue fixed, but currently I feel like Ocean Mazda Roswell’s lack of response and care for my concerns and repeated trips shall force me to go to another dealership- causing me to pay for more than what's necessary.

The employees are friendly and finance was easy to deal with! Would definitely deal with this dealership again