Rick Case Mazda of Duluth

Went for new tires and oil change. Ordered tires through Mazda and chose appt, received confirmation, but upon arrival, no appt in system. Service advisor, Ty, was very helpful and got things taken care of for me. He was helpful with updates on my service while there. Service came with an instant rebate which was not applied at time of service despite asking. Have reached out to service managers Charlie and Ruben for last month with no response. After reaching out to Ty, he was able to get Charlie to contact me but when I returned his call I have again been ignored. Extremely poor customer service by Rick case Mazda service managers as I attempt to get assistance but continue to receive no response. Definitely can’t recommend them as if you need something, you’re ignored.

The only dealer who makes you to leave happy from there is Rick Case Mazda! Whatever you do buying or servicing your car those people are extraordinary! Thank you Rick Case Mazda and keep going this way

Brought my daughters 2017 CX-5 in to have the AC looked at again. Had the same problem last July and Mazda Roswell fixed it for 10 months. Roswell can't look at it until June 22. My daughter leaves back for Valdosta grad school on May 31. June in Valdosta w/o AC stinks. Rick Case did even less. It takes about 25-30 for the problem to appear. They said they couldn't find the problem even with a video of no air coming out with the fan on full speed. This car has been nothing but problems since I bought it. Rick Case and Roswell have terrible cust service. I'll never have a Mazda again. The dashboard had to be replaced 9 months after I bought the car b/c they couldn't figure out how to get the Check Engine light to go off, the rear calipers froze last August, and the AC has now gone out two times. It's a 3.5 year old car. Going to but her a Toyota and not worry about problems like these