Rick Case Mazda of Duluth

I finally traded in my 2023 CX-50 in November 2025 just to escape a cycle of poor repairs and management negligence. From Sales to Finance to the Front Office, this entire operation is abysmal. Management & Communication Failures The "No-Show" GM: Despite my vehicle being in the shop for nearly 40% of my ownership and my leaving multiple voicemails, General Manager Jeff Edge never reached out once. Condescending Sales Tactics: After only a month of ownership and constant defects, I asked about returning the vehicle. Sales Manager Avery tried to "educate" me on supply and demand rather than providing a solution for the lemon they sold me. Finance Negligence: I am still waiting on $2,243.64 in refunds for cancelled GAP and Service contracts. Finance Manager Audra Bachman has been completely silent; despite my sending multiple follow-up emails over the last month to resolve this, I have been totally ghosted. Incompetent Service Department Good People, Bad Techs: Service Manager Charlie and Service Advisor Samir are both great—they genuinely try their best and were helpful to deal with personally. However, they are held back by a team of incompetent technicians. The Sunroof & Brakes: My sunroof was replaced or "fixed" three times and was never right. Additionally, when I brought the car in for suspension and brake noises, the techs resurfaced the rotors only to return the vehicle with an even louder, aggressive rubbing noise than when I started. Declining Quality: It is clear Mazda’s build quality has plummeted, and the technicians at Rick Case lack the skill to handle the fallout of these defective vehicles. Bottom Line: When the GM won't call you back, the Sales Manager talks down to you, and the Finance Manager won't even reply to emails about money you are legally owed, you are at the wrong dealership. Even with a service manager and advisor who try, the rest of the team makes this a place you should avoid at all costs.

I finally traded in my 2023 CX-50 in November 2025 just to escape a cycle of poor repairs and management negligence. From Sales to Finance to the Front Office, this entire operation is abysmal. Management & Communication Failures The "No-Show" GM: Despite my vehicle being in the shop for nearly 40% of my ownership and my leaving multiple voicemails, General Manager Jeff Edge never reached out once. Condescending Sales Tactics: After only a month of ownership and constant defects, I asked about returning the vehicle. Sales Manager Avery tried to "educate" me on supply and demand rather than providing a solution for the lemon they sold me. Finance Negligence: I am still waiting on $2,243.64 in refunds for cancelled GAP and Service contracts. Finance Manager Audra Bachman has been completely silent; despite my sending multiple follow-up emails over the last month to resolve this, I have been totally ghosted. Incompetent Service Department Good People, Bad Techs: Service Manager Charlie and Service Advisor Samir are both great—they genuinely try their best and were helpful to deal with personally. However, they are held back by a team of incompetent technicians. The Sunroof & Brakes: My sunroof was replaced or "fixed" three times and was never right. Additionally, when I brought the car in for suspension and brake noises, the techs resurfaced the rotors only to return the vehicle with an even louder, aggressive rubbing noise than when I started. Declining Quality: It is clear Mazda’s build quality has plummeted, and the technicians at Rick Case lack the skill to handle the fallout of these defective vehicles. Bottom Line: When the GM won't call you back, the Sales Manager talks down to you, and the Finance Manager won't even reply to emails about money you are legally owed, you are at the wrong dealership. Even with a service manager and advisor who try, the rest of the team makes this a place you should avoid at all costs.

All paper work was supposed to be completed simple deal cashiers check and title the sales person could not complete the paper work waited over a hour to get work from finance even though it was a cash deal never do business with them again🤮