4022 Washington Rd
Augusta, GA 30907

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Gerald Jones Mazda

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst experience with no integrity

Reviewed by Ms. Abrams from Augusta, GeorgiaSeptember 08, 2022

I made a purchase a Mazda from this company. Great sales tactic and easy transaction. That was the only good in my experience. The vehicle was declared non repairable in an accident. As stated in the contracts for the extended warranty and service warranty, refunds are due upon cancellation. When approached Mazda staff, I was given a promise of refund check in 3 . Not the case. After a few days, I was told 2-3 weeks. On another visit to pick up this imaginary check that was never intended to be refunded obviously, i was told it had to come from Toyota Credit. Wow, the plot thickens as weeks go by. Next this time I asked to speak to the person listed as consumer relations manager. I was connected to a ringing phone that went into a black hole and circled back to the reception area. This is the worst experience ever. I wouldn't advise any purchase or business with these people. Beware, they are buying another auto company. I guess the bigger your inventory, and sales capacity, the lower your integrity becomes. Terrible , dishonesty.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Ms. Abrams, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Gerald Jones Mazda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

Overall Facilities 3

Customer Service 2

Buying Process 5

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Worst Mazda Service Experience i have ever had

Reviewed by Kenan from Jacksonville, FLJuly 27, 2022

I brought my 2022. mazda cx-5 here for. an. oil change here. Since i recently bought. my car i still have. free services. Service manager B Timmerman. My. spelling may be wrong. He tried to charge me. for a AC. filter. change tire rotation, and other scam services which i never asked for. When i told him, i was supposed. to get a free oil change he started giving me an attitutte and told me that he already did the. tire rotation and charged me $29.95. I had to call the dealer which i leased my car from to convince him that i was supposed to get free oil change. Service manager here treated. me. very. disrespectfully> i. been to different Mazda Service. Locations but never have been. treated like. that. One of the. worst service experience. i have ever had.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Kenan, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Gerald Jones Mazda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

PATHETIC

Reviewed by KATHLEEN from AUGUSTA, GEORGIAJanuary 10, 2020

I gave this dealership a one star review because zero stars was not an option! My mother-in-law purchased a 2020 Mazda CX-5 less than two months ago. She brought it to the dealership yesterday to replace a dead battery. She brought the AAA report with her showing it was dead. They then proceeded to keep her waiting 2 hours while they performed their own diagnostics. They told her the battery was not bad. They should be ashamed. They put the safety of an 85-year-old woman in jeopardy because they would not replace her $150 battery after she just purchased a $30,000 car from them!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

I would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Virginia Atkins Customer Relations Manager 706.650.3378

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About Gerald Jones Mazda

Welcome to the Gerald Jones Mazda website a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Mazda car truck or SUV you will find it here. We have helped many customers from Augusta Columbia Anderson Atlanta Aiken Waynesboro Beech Island McCormick Washington Athens Covington Madison Macon Greenville Lexington Orangeburg Millen Swainsboro and Savannah find the Mazda of their dreams!

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