Gem Mazda

Very disappointing!!! They like to take Advantage of young females!!! That does not know anything about cars. By Making up lies about the vehicle having problems… And misleading the customer… Never let your Daughter of son if they do not know anything about cars Alone with these vultures…

If I could choose zero stars I would - worst experience of my life. Unprofessional salesman talking about using his medical marijuana card to purchase weed for his sons. Inquired about Mazda's recent graduate program and they said I didn't know what I was talking about - it was a rebate program for new cars only when website clearly says it is a reduced APR rate program. listed 1895 government document fees but when I questioned it - it was suddenly reduced to $379 - kept changing prices and "required" items for purchase. it was like being in the twilight zone. wasted hours of my time - went to another dealership and was out the door in less than 2 hours.

This dealership's got some dedicated, transparent workers. I leased a car without my parents for the first time, which can obviously be confusing and anxiety-inducing, but the workers, specifically Bri, really helped make sure I understood all the factors of getting the car that fits me best without taking advantage of my inexperience with leasing and cars. The process was very efficient on their end, and they were so patient when I needed anything. Bri practically became my friend, discussing with me what might work and not work for me as a driver and for what was in my budget, all while maintaining professionalism. I'm really grateful to have had the Gem Mazda team to help me during my experience.