1465 Capital Circle
Tallahassee, FL 32303
Sales: 877-533-9916
Used Cars: 877-534-0176
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 1:00pm |
See all dealerships near Tallahassee, FL that carry Mazda
Overall Rating:
4.2 (out of 5)
91% recommend this dealer
78 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Positive: This dealership had a nice quantity & quality
Positive: This dealership had a nice quantity & quality of vehicles. It was clean and spacious. Vehicle pricing is top tier. Negative: Our experience was very frustrating and uncomfortable. We drove 5 hours to get to this dealership because we felt it would provide us with the best experience (per reviews) and deal (per research), yet it did not. 1. Salesperson-Michael exhibited a subpar level of customer service. He was inattentive, unhelpful, and unprofessional. He was not welcoming and stayed on his phone texting/reading messages. He did not explain anything about the vehicle. When he pulled the vehicles up for us to look at them it was raining. He expected us to view them in the pouring rain. His excuse was there was no room under the overhang that customer view vehicles. Why, because another staff member's personal vehicle (per Michael's report- which was true Miata- tan cloth drop top) was parked under the overhang. My hubby drove us to the WAWA so we could be under an overhang and view the vehicle without continuing to get soaked. When we asked questions, Michael replied in an agreesive tone and his words were biting. I had enough and proceeded to let him know how his behavior was affecting our customer experience. 2. Now after signing the buyer's sheet is when we were informed that they had made a mistake with pricing due to sales tax. This now was increasing the price by approximately $2.5k. Not a cheap mistake. Mind you this was the 2nd buyer's sheet in approximately 3 weeks. You had my address and where I planned to register this vehicle at from the beginning. This was the final straw and we had to just walk away. We understand mistakes happen, but mixed with horrible customer service is a deal breaker for us. Would we have closed the deal with the mistake yes, but we refuse to give our hard earned money for poor customer service.
Dealer Response
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you encountered during your recent visit. This is certainly not the level of service we strive to provide, especially after the effort you made to travel such a long distance. We’re sorry to hear about your interaction with our sales team, particularly with Michael. Your feedback has been shared with our management team, and we are actively addressing this internally to ensure that every customer is treated with the professionalism and respect they deserve—regardless of the circumstances or the weather. Regarding the issue with the sales tax, we understand how upsetting it must have been to receive updated pricing at such a late stage. Unfortunately, we are required by law to calculate taxes based on the state and jurisdiction where the vehicle will be registered, not where the purchase is made. We know this can be disappointing, especially when it affects the final cost, but it's not something we are able to modify to reduce tax obligations. That said, we recognize that this situation—combined with the service you received—led to a poor experience overall, and for that, we truly apologize. We appreciate your honest feedback, and while we may not have earned your business this time, we hope you'll consider giving us another opportunity in the future to provide the level of service you expected and deserved. Sincerely, Shawn McClendon General Sales Manager
Maximum rating = 5
Very disappointing!
Very disappointing!!! They like to take Advantage of young females!!! That does not know anything about cars. By Making up lies about the vehicle having problems… And misleading the customer… Never let your Daughter of son if they do not know anything about cars Alone with these vultures…
Maximum rating = 5
Excellent team members Robin will try to make it as
Excellent team members Robin will try to make it as smooth as possible for you, Gabriel will be there to answer all your questions, and Richard will really fight for you! They were really handy when my car got totalled. I recommend this dealership ten over ten *10 minus 0
Dealer Response
Thank you for the review. We do appreciate you and your business very much. Chuck Urban General Manager
Maximum rating = 5
Gem Mazda of Tallahassee offers the kind of car-buying experience you deserve and has been doing so for years. We're proud to serve customers from North Florida as well as our neighbors in South Georgia. Our staff and management teams have decades of experience in the automotive industry and we pride ourselves on our ability to create a great atmosphere for our customers. We consider customer service our top priority! Whether you visit us to buy a new vehicle or repair the one you currently own we're dedicated to making your time at our dealership the absolute best it can be.
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