Jenkins Mazda

The service department at Jenkins Mazda is excellent. Jasmine and Katelyn took the time to explain the possible causes of my problem, diagnosed my car and fixed it quickly. The service department is always professional and friendly.

Due to my health, I was having trouble getting in and out of my SUV. I had to downsize to a car. So, thanks so very much to Anthony working with me all day long, because I am so picky. He did not lose his temper, he did not lose his patience. He was very polite, very nice and smiled through it all. I finally found a car that I love. If anyone asks me who to go to for a wonderful experience and a great deal, I send them to Anthony at Jenkins.

Bought 6 of my last cars from Jenkins Mazda and always respected their dealership. 3of the last 6 were bought brand new. My last and final purchase was over a year ago. A 2019 Dodge Journey to replace my new 2021 Mazda 3 that was totaled out in an accident. I trusted them to give me the best deal possible. I can not fault my sales person (SHERIFF) as she is only a go between for the dealership. As usual dealers are leery of giving an upfront selling price but ask what my finance limit is. I explained no higher than my last new car purchase. She took my information to the sales manager and came back with an offer higher than I was willing to pay. She went back and returned saying 'they agreed to give me a $5000 discount for being a valued customer'. The fiance price was acceptable and our deal was made. I left as a satisfied customer I THOUGHT until I got home and browsing the internet I located my car I just purchased for $1400 less than the sales agreement showed the selling price. This ad was at Jenkins Mazda, same car, same mileage and same VIN number. I called and argued as to why they said they gave me a $5000 discount for being a valued customer. Their excuse was the listed ad did not include refurbishing fees. They stated all ads on that site are lower because of the supposed fee. I checked with a number of other dealers and they each said they never heard of such a thing. Advertised prices are supposed to reflect the true selling price. I called and talked the General Manager and told him of my discontent. He told me I could return this car because he had others interested in it. I told him JENKINS MAZDA will never sell me another vehicle. He did send me a check for $500 for my concerns. BUYERS BEWARE....JENKINS MAZDA IS APPARENTLY THE ONLY DEALERSHIP that adds cost to advertised prices. Get an upfront selling price before considering finance options. JENKINS MAZDA....YOU HAVE LOST A VALUED CUSTOMER. I WILL NEVED BUY ANOTHER CAR FROM YOU. IF you treat 'VALUED CUSTOMERS' this way then I can only imagine how much you overcharge all other customers.