Mazda
New Car Dealership in Delray Beach, FL
Overall Rating
4/5
Read dealer reviews
Grieco Automotive Group is a family business that's dedicated to 100% customer satisfaction. Whether you're purchasing a new or pre-owned vehicle, servicing the one you already own, or shopping for a part, we work hard to provide a world-class experience at every Grieco location. Our staff at Grieco Mazda of Delray Beach is proud to bring our knowledge and expertise to the table when we help our customers find their next Mazda vehicle. Our focus is toward bringing the best service in the Delray Beach, FL area. Our sales staff is always focused on helping our customers narrow down the options until they are confident, comfortable, and settled.
Need service for your new Mazda?
Grieco Mazda of Delray's Mazda-trained mechanics can help.
Grieco Mazda of Delray Reviews
Overall Rating
4/5
65 out of 87 people recommended this dealer
Overall Facilities:
3.5/5
Wonderful experience!
Reviewed by AubreyH
in DELRAY beach, FL
March 01, 2021
I went to Shea Pierske at Greico Mazda of Delray. They made my car buying experience easy and enjoyable! They covered a flat tire, replacing it with a new one absolutely free of charge! My oil changes are included in my package! They even took care of my new tag so no need to take a trip to the DMV!
DO NOT BUY FROM HERE
Reviewed by Unsatisfied Customer
in Delray Beach, Fl
February 19, 2021
DO NOT BUY A CAR FROM HERE. I bought a used white 2015 c300 4matic sedan, no negotiation needed, all cash. It was the easiest sale they’ve ever had. And they told me the car was serviced and good to go. I drove it off the lot and ten minutes later the engine light came on. I called the same day and returned it to their service department within an hour. They claimed that they sent the car to Mercedes Benz of Delray. They claimed that the issue was the gas cap. This first servicing took 3 days in total and was given the car back on the third day. When I drove the car again the next day and the engine light came back on. I returned it to their service department the following day. They claimed they would send it back to Mercedes Benz of Delray and promised to give a diagnostic report proving their claims. This second servicing took 3 days and I received the car on the third day. However when I received the car the second time, there was no diagnostic report from Mercedes Benz of Delray. Instead there was an invoice from a third party shop named King and Sons Motorcars. Debbie, the sales associate, and several managers claimed it was the gas cap on both occasions but the service records show than there was an error code for lean emissions at idle. After calling King and Sons Motorcars the technician confessed that he had cleared the stored code for the engine light. This does not fix the underlying engine light emissions issue. It just stops it the engine light from coming on. Selling a car with an emissions issue is illegal. I am an environmental engineer with a masters degree in my profession. Emissions regulations are enforced federally by the EPA in 40 CFR Subtitle C. State regulations enforce this law by checking emissions so that the gas exhaust meets EPA standards. The car they sold me did not meet these standards. Head Management, Ron, argued with me that it was not illegal. Ron argued with me that I would not receive a 3 day money back guarantee even though it was company policy. I qualified for the 3 day money back guarantee since the car had been in my possession for at most 2 days, which had been interrupted by 2 intermittent service events. Only after a two hour argument and constant disrespect did they agree to honor the 3 day money back guarantee policy. After receiving the car, I took it to Mercedes Benz of Delray myself and got a diagnostic report. The report revealed that the issue with the car was the fuel injectors - a repair cost with a minimum of 1200 dollars. I returned the car to Grieco Mazda of Delray two days later, within the 3 day money back guarantee policy period, and asked for a refund. They told me that a refund would take three days. This was a lie as I got my refund the same day after more arguing. However, when I asked for my refund a seperate general manager, who refused to introduce himself or give his name, was aggressive and yelled at me. When giving me the refund check, he slammed it on the desk before handing it over. He got so angry he flinched towards my direction as if he was going to hit me or attack me before walking away and ignoring anything I had to say. The head manager Ron threatened to stop the refund check (even though he had no grounds to do so) when confronted with their rude behavior. The worst customer experience I’ve ever received. If it had escalated any further I would’ve needed to call the police or sue. I can almost guarantee you they will resell that white 2015 c300 4matic sedan and not disclose the fact that the emissions issue is not fixed. Do not buy from here.
finance staff more than exceptional
Reviewed by foxyroxy73
in palm beach gardens, fl
September 01, 2014
More than an exceptional experience, I did not receive the ' typical' dealership runaround. I received the customer service that any consumer would appreciate. The dealership is there to make a profit, but my needs and wants ahead of their own Thank you to the Finance Team who assisted me without any hassle.
