McDonald Mazda South

They had put a car on the website. I found it and immediately wanted it. The salesman contacted me right away. I told him I wanted it and had the money. He said alright he'd get back to me. A few MINUTES later he called and said his manager told him it wasn't available yet. The people trading it in were still driving it because their car hadn't arrived. His manager also told him he didnt want to do any paperwork or monies until it was available. Then when it does come in they would have to do all the inspections before selling it. The salesman kept me updated. We had a lot of correspondence during a 2 week process. On a Monday the salesman calls me and said the paint department was working on it and then it would go to mechanical. I asked how long it might be. He couldn't give me an answer. One of the side mirrors was gone also and had to be replaced. He said he would keep me updated. Tuesday evening I missed a call from him. I called first thing Wednesday morning and he said while he was out Tuesday it was sold. I asked if the mechanical had been finished. He said " I guess they were willing to take that risk ". So my thought was his manager said he wouldn't sell it until the inspections were done, so why did they sell it? When I called and talked to the sales manager, he just kept asking if I had reserved the car. I told him you wouldn't let me give you any monies or anything last week when I told you I would. Then as the conversation went forward he said these people came in off the street and they are local. We prioritize our sales by locals first. You didn't reserve it after it arrived here so we sold it to these people. The mechanical inspection was not finished yet but they wanted it. After hanging up I called the Colorado Attorney General and the BBB and reported them. Its evident to me that this sales manager or someone else in their business wanted the car fir someone they knew. They put the salesman in the middle of a fake story and dragged this out for 2 weeks. The car was going to be for my disabled daughter. Because of the obvious dishonesty, I would never recommend this dealership to anyone. The sales manager kept his dishonesty up to the end. Very underhanded people.

We brought home our brand new car noticed it was damaged the moment we parked it at home and they refused to fix it and said it wasn’t there at delivery. Literally drove it home, my husband noticed it when I was pulling in & we immediately texted a picture. They’re incredibly detailed and highly skilled (who left swirls all over the pant) detailers wouldn’t have missed it. Some back story - we leased the car and it wasn’t yet on the lot so we hadn’t even seen the actual car until we went to pick it up. At pick up the car was parked on a sheet of ice (the sales guy literally fell out of the car it was slippery) tightly between two cars. I wasn’t even provided a safe space to look over the car. I can see where from far away it looks like snow spots but it’s clearly a very deep scratch. I now have a brand new car that I didn’t damage but I either get to drive around with the damage or pay out of pocket to fix! Huge bummer - if you choose buy here check every INCH before you leave! I highly recommend going ANYWHERE else unless you like a damaged car AND being berated and blamed by the dealership for damaged they caused!!!

As a repeat customer, I trusted when I was told that the used car I purchased had "NEW BRAKES". However, just a day later, I had concerns/issues with the brakes and had them inspected by Brakes Plus - turns out that the front brakes were down to 3mm, or about 25%, and in need of replacement. When I brought this up to the dealership and provided proof, I was told that only the rear brakes were replaced and they refused to replace the front brakes. Unless you like being lied to, I would not recommend dealing with this dealership and will advise all of my friends and family to steer clear.