McDonald Mazda West

Bought a vehicle on 4/4/25. Was told vehicle was ready for pickup following week. Waited around an hour, vehicle came out unwashed or cleaned. Went to DMV in July to get plates. DMV had not received title. Dealership gave runaround answer. Went again in August. DMV had still not received title. Got runaround again. In the meantime, refinance company threatened to cancel my loan due to not title available. Was told to come in and sign something at dealership. Manager had the audacity to blame delay on employee maternity/paternity leave. As if employees don't have the right to time off to bond with their newborns. Received notice on 9/24 that DMV received title. Almost 6 months after purchase. Nightmare amount of time on phone, emails, mileage, time off work while dealing with a shocking level of incompetence and unprofessionalism.

Buying a car is almost always a stressful event. For most of us, it's our second largest purchase after our homes. That said, I can't overstate how stress-free and pleasurable it was to work with McDonald Mazda West for the purchase of our new Mazda. This especially goes for our salesman Santiago B. We started the transaction as strangers and I dare say we ended it as friends. He was patient and informative with no pressure. His boss Joe M. was also a pleasure to work with on the purchase. McDonald is not a "no-negotiation" dealership. That said, the negotiations were easy. Recognizing they're a business that deserves a profit, we set forth several reasonable negotiation points and all were accepted. I believe we got a better price that what we would have paid at a fixed price dealership. They even threw in a couple of "above and beyond" gestures. We couldn't be more pleased and look forward to servicing our new Mazda with them. The dealership is bright, white, clean with a nice waiting area and some pretty good snacks!

I had a truly frustrating experience at McDonald West Mazda on Colfax that left me feeling taken advantage of and suffering from intense migraines! Manipulation's & mysterious fees that I had never of. I would strongly advise anyone to steer clear of McDonald West Mazda. They embody everything that is wrong…Save yourself the hassle and look elsewhere!