Bob Penkhus Mazda at Powers

I purchased my 2nd car from this dealer and up to that point I had no complaints. However, after purchasing the 2nd car for $40k, I learned they don't include the SDNav card. So I purchased an after market bcuz of the stupid amount Mazda charges for theirs. I needed to update the Nav card but was unable to do so myself. I called Mazda and they said sure they can do it, just bring it in. I took it in, and they told me no, we can't update it, but you can buy a new Mazda one. This will be the last Mazda we purchase from Bob Penkhus.

I want to start this by saying this review is in no way representative of our sales woman. She was wonderful, professional, full of energy, and I’m sure she will do wonderful things in car sales . This review is in response to the sales manager and the dealership as a whole . My wife and I came in to see a Jeep that was on Facebook. When we arrived, it was a little rougher than the pictures made it seem. However, another Jeep grabbed our attention. Being an ex Chrysler tech and having a long career in automotive repair , I knew what and where to look to see if this Jeep had any issues , which for its age I expected it to have some. And I found it did , it had oil leaks in a few places . It had an issue with the key getting stuck in the ignition. All 4 tires, while having good tread depth , were old , dry rotting , and had tread separation . From my experience, the vehicle was going to need $3-5k in repairs shortly after purchasing it . After talking over with my wife , we felt that if the dealership would agree to a fair price, even with the needed repairs, we would go through with the purchase, as I would be able to facilitate the repairs at my current employer for a reasonable price . We offered slightly under what KBB had listed for average selling price . 10k vs 10.8k . After about 10 min the manager came out to tell me that not only would he not be accepting my offer , but if we didn’t want to purchase the vehicle as is , at his price ( which was roughly 3k above the highest number on kbb) that I could leave . “ take it, or leave”. This manager was unprofessional , un willing to listen to reason , seemed to be more worried about holding gross than being fair and doing what was right by the customer and genuinely rude . This is a shame as we would have liked to work with this dealership , would loved to have owned the Jeep and above all would have like to buy from our sales woman. I’m unsure if it’s the dealerships way to sell vehicles that need work as soon as the leave the lot at massively inflated prices , or if it was just this manager. But the market has reached a point where the covid shortage has ended , vehicles are no longer scarce or rare and customers deserve to be treated correctly and prices should be fair.

I recently wrote a review concerning of my purchase. The manager Jesse contacted me regarding my review and was open to questions and concerns. He explained everything thoroughly and made me feel more at ease about my purchase. One of my key fobs is having some troubles right now and he told me to bring it in asap and will get it all fixed up for me! That I am much appreciative of. Management is great in contacting you if you had any sort of troubles and are quick with a better understanding of what went wrong and was real reassuring and apologetic. Excited to meet again soon to get everything sorted out!