Mazda of Vacaville

BEWARE! I first walked in and was ignored by all staff, including management for about an hour, but I really wanted THIS car, so I waved off the red flag. I finally bought the car and it had issues the next day. I was advised to take it to a Nissan Dealer, and then left with the bill for the diag fees and an estimate totaling over $3,000. The diag fee was $199, and after months of hearing one manager say they will pay it, and the next say they won’t, I was able to confirm that it would, in fact get paid by Mazda Vacaville. However, nobody did get back to me regarding that, when I asked. I cant make up what I am about to tell you. I eventually was told to bring it back to this dealership Service Dept and the Service Dept didnt even know who I was or that I was promised a loaner. They did give me a loaner but had my brand new car for about 2 months, with NO CONTACT or follow up. I was given promises of grandeur to make it up to me. After a couple weeks I tried to contact someone, but I could not reach management and left emails, calls and messages with all departments. Somebody even said "I promise I will have management call you TODAY, I sit right next to the Director." Needless to say more weeks would pass and I'd hear nothing. I live 2 or more hours away from this location and work a lot so I cant just drive over. Eventuall, I called my lending company to help me with the legalities of buying a car that will not be placed in my possession, none-the-less from a dealer who refuses to acknowledge my existence $20,000 plus later. It gets worse. Once I called the lending company and spoke with someone who informed me of my rights to have my car in my possession or to cancel my purchase, they called the Dealership on my behalf. The dealership staff was pretty upset with me about that, and I soon thereafter, got a call from the service department. Mind you, through all this I AM KIND, PATIENT AND HAVE YET TO SHOW ANGER OR FRUSTRATION. When the service manager called I was relieved to hear from somebody, but I had reached my threshold of patience (still I stayed respectful but openly and respectfully expressed my disappointment). I am working M-F 2 or more hours away and he demands I bring back the loaner car and angrily threatens me with a call to the police to report it STOLEN. I kid you not, I begin to tear up with the stress and anxiety of not knowing how to handle this situation and wound up having to call the day off to drive to Vacaville. Side note about the loaner car: it was a nice car but I was driving it around with expired tags after a while and couldn’t reach anybody about what I should do about the expired reg on this loaner! When I arrived They returned my car to me very dirty, when I was told they'd detail it. xxxx happens and I believe they were understaffed, it’s OK! We can arrange something else right? Anyways, Christian sat down with me having told me he had NO idea I tried to reach him (though I left him emails, texts, voicemails, and messages with staff). Oh and did I mention, I was lied to and said if I purchase their best warranty I'd get all my money back before I pay off my car if I cancel it before the loan ends. And other lies, and upsells that were concealed from me until I saw the contract. Ok, so Christian promised me in writing he'd replace the cargo net, get my car detailed and treat it for mold. He did get it detailed and treated for mold! He came through on that one. And I was thankful and gracious, all things considered! However, he refused to give me my front license plate or follow through with any of the other promises he made, whether in writing or not. I STILL DO NOT HAVE MY FRONT PLATES. I was BULLIED, GASLIT, CHEATED AND LIED TO. THINK TWICE BEFORE COMING HERE. One girl & Trent with financing was the more helpful than the rest. I'll update to let you know if the other promises get followed through with, but I learned not to hold my breath. I do like my car though!

Dishonest dealership. Do not do business with these people. They falsify safety reports and financing applications.

These people are pushy and ridiculous, won't stop calling and texting, obviously desperate to sell a car but wow they don't know how to accept the word no.