Tracy Mazda

Overcharging for parts and labor. Double what the parts cost. Unethical- avoid if you can.

Honest and true to their word. Never once did I feel like I was being misled or cheated. They thoughtfully explained each step of the process and honored the quotes they shared with me over the phone.

Had one of my worst experience with this car dealership. I would give minus rating if available. Went to get an estimate to sell my car. The guy who interacted with me wanted me to handover my car registration and would only be willing to talk after I hand over the registration to him. I politely declined and asked him to provide me an estimate based on the VIN and plate details and once I feel comfortable with the evaluation I can provide him with registration and other details. He just stormed away to get his manager. I was totally taken aback by his behavior. Even the manager was of no help. I told the manager that I can provide all the documentation after I am comfortable with the price. They are not even considerate to my reasonable request. I just got in to my car and drove off from there and never setting foot to this dealership ever again and would never recommend to anyone for their unprofessional behavior. I had been going around multiple dealerships for estimate and never any of them asked me to handover the registration to provide an estimate. I had a very pleasant experience with all other dealerships except this dealership. Should learn how to deal with customers to accommodate reasonable request.