Mazda of Orange

Take great care of my mazda, explain service needed, friendly, get the service in timely manner

All employees we interacted with were very kind and helpful. They made sure all details and information was understood and even brought an interpreter for me as I had someone who better understood Spanish with me.

I was missing a plastic part on the bottom of my mirror which probably fell off during a car wash. I called the parts department, and they said that they didn't sell that part by itself however if the mirror was in good working order (which it was and worked fine without the part I only wanted to replace it for aesthetic reasons) I could purchase the whole shell. As the shell had a small crack, I ok'd the purchase which was $208.00. I asked if it had to be installed by taking the indoor panel off and he said that it did (otherwise I was going to do it myself) and quoted me $108.00 for the labor which I ok'd. They said it would take a day to fix so they gave me a loaner car, (why would they give me a loaner car if it was going to take four hours to fix). They called me back about four hours later and said it was fixed. When I examined the mirror, I notice the shell was not removed and replaced. What I am assuming is they ordered the shell and just took the part of it and put it on my car as the crack was still there. When I talked with the service reprehensive about it, he tried to tell me that they some adjustment to the mirror is why the labor was high, and the parts now are getting expensive. I said there was nothing wrong with the mirror, so he wasn't telling the truth, or he was given bad information by whoever put the part on. I know it is easy to put on as I did it myself when it came off a time before as it just snaps on. So, I told him why $108 when all they did was snap the part on and didn't do the other work. He gave me no answer, so I asked to speak with the service manager William Hamiton. No real good answer from him either all he keeps saying is who do you talk with. That was several week ago when I ordered the part and service, so I didn't remember their names as I didn't think I had too. I called their GM David Wilson three times to see if I could resolve this matter with a fair price for the part and labor. I left two messages with whoever answers his phone and was told he was in a meeting both days that I called. The second time I told the person that what they said last time I called she just laughed. The third time a left a voice mail. Still at this writing 12/5 2;36 PM I haven't received a call. So, I guess I am left with going to small claims court to settle the matter. Very poor way to do business. BTW I even bought my car there.