Fremont Mazda

Lots of emails trying to get me into the dealership but no ever answered any of the 3 questions I asked. Wasted my time.

Would give a negative 10 rating if possible. Be careful in dealing with this dealership and Tom regarding leases. Do not explain lease buyout fees of $1500 added to your vehicle residual value before coming into the dealership. These fees are not noted on the lease contract. Nor, did Tom inform my daughter of other options to save $1500 by not utilizing the dealership services for a lease buyout. Total disappointed with this dealership. I hope the $1500 that they obtained from my daughter was worth it. Young people with first time lease arrangements do not know the options to obtain financing outside of the dealership nor obtaining smog services for $70 and completing your DMV services yourself. Total rip-off. Would have appreciated a professional courtesy of explaining the options.

I am sitting here at Fremont Mazda Dealership fuming. When I test drove the CX-5, I was told all the smudges and slight scratches that I pointed out would be taken care of in the detailing. After completing the payment and during handing off the key, I found the smudges on the door handles and the transparent window of the gear box has blemishes on it which did not go away even after chemical treatment. The body has two scratch marks that did not go away after waxing. The salesman (Aziz Moussaui) is trying to convince me it is like this for all cars. But all new cars have a thin plastic covering these items and we confirmed that after walking in the lot. They have taken the SUV in the back for the second time. The second round of cleaning is a little better but now the nice piano finish surfaces around the door handles and gear box have deep long scratches on them. And while buffing out one of the scratch, looks like they took the clearcoat off. So much for a new car finish. I have been promised they will buff out the scratches when I bring the car in again next week. Will update this review then.