Fremont Mazda

I bought a CX-5 from this dealership. Test drive was alone and the car was great. Salesman knew all the features and explained and showed them all. He was very informative about options and the loan options. I went looking at other dealerships, then came back and he still was prompt in helping me and let me look at the car again. After I agreed to the purchase, I went to the parts department to buy the weather proof matts and asked the guy to have the people who were detailing the car to install them. He rudely refused, not just politely declined. When I returned to the closing agent, he noticed I was upset. When I expressed what had occurred, he ensured the employee was reprimanded and the matts were installed. It isn't like it is that much work anyway! I have not seen that employee there since. At least the sales staff is courteous, prompt, and responsive! I knew what I was getting into with buying from Mazda since this was my second car. I wasn't talked into anything or pressured. We negotiated out the door price, which was MSRP + the service package and gap insurance. At the time of purchase, which was right after the pandemic during the chip shortage, this was an acceptable price. A few weeks after the CX-5 sale, one of the tow point covers went missing. After contacting the salesman that helped us, this dealership replaced it without question free of charge, which is very nice of them.

Brought my 2019 Mazda MX-5 in for the fuel pump recall. My car is modified with a hard dog roll bar. They lost two trim clips and broke the head off of the tiny bolt that locates the upper seatbelt roll for the passenger seat belt. They did not extract the bolt! It is not an important bolt, but that still is not acceptable. I have tan seats. The seats were very dirty when they were done with the car. Why not use car seat covers? Still I was able to clean all of it out. The soft top's wire for the rear window defroster had come unseated from where it enters to the soft top. Not that big of deal, but noticeable and I had to glue it back myself. The trim pieces were rattling when I got the car back. Yeah, my car is modified, but they weren't doing that when I gave it to them. At least the roll bar's bolts were properly secured. You bet I went over every inch of the car after they had it. These are minor things and my car is modified, but broken bolts, missing trim clips, and dirty seats are not acceptable. At least they drove me home after I dropped off the car.

They scam their customers. Purchased a used vehicle and have had temporary plates for 90 days. DMV says they are still waiting on paperwork from the dealership. Freemont Mazda refuses to take any calls. Finance never returns calls and General Manager will not accept calls. I have been making payments on this vehicle for 3 months not to mention a down payment and do not have possession of the vehicle.