Fremont Mazda

I purchased a new vehicle just before the New Year, and was promised accessories that were not immediately available. My sales person assured me that they would arrive within 2 weeks, and would have the service department conact me when they arrive. Fast-forward 2.5 weeks, two texts to the salesman and no update, I called the dealership, and was informed that the order was never relayed to the parts department. I was pretty disappointed, but the service/ parts associate, Devote stepped up and made it right. With speed and efficiency, he had those parts ready, and I had an appointment for installation that weekend, with the help of Lex! People like Devote are the ones who make the difference. I'll be coming back to purchase my wife's car at Fremont Mazda, and when I do, I hope my sales rep is Devote!

Terrible experience. They straight up lied to me over the phone to get me into the dealership in-person. I specifically told them over the phone the specific conditions I have to purchase a car, and they said not to worry and that they have the best prices in the Bay Area, and that they'll take care of me. They told me to come in when they didn't even have the car in stock and then tried to upsell me on another car - I ended up walking out without a car. To the dealership: "Guys, don't b.s. the customer - just be honest and upfront from the beginning."

Brought my 2019 Mazda MX-5 in for the fuel pump recall. My car is modified with a hard dog roll bar. They lost two trim clips and broke the head off of the tiny bolt that locates the upper seatbelt roll for the passenger seat belt. They did not extract the bolt! It is not an important bolt, but that still is not acceptable. I have tan seats. The seats were very dirty when they were done with the car. Why not use car seat covers? Still I was able to clean all of it out. The soft top's wire for the rear window defroster had come unseated from where it enters to the soft top. Not that big of deal, but noticeable and I had to glue it back myself. The trim pieces were rattling when I got the car back. Yeah, my car is modified, but they weren't doing that when I gave it to them. At least the roll bar's bolts were properly secured. You bet I went over every inch of the car after they had it. These are minor things and my car is modified, but broken bolts, missing trim clips, and dirty seats are not acceptable. At least they drove me home after I dropped off the car.