Tuttle-Click Mazda

Ulysses Gaytan was the worst service advisor Ive ever been served with. On Dec, 12, 2025 I went to this dealership for 5k maintenance service. And paid $1600 for the whole repairment. 2 weeks later, the check engine light was on, so I ad to drive back this past Monday. Ulysses does nothing but only taking photos of the vehicle, and didn't even estimate how much will it cost for theservice, instead keep saying it won't be charge so far. Once the vehicle was ready he said that he will have to charge us for the gas cap loosen, originally $225, but he discounted to $150. I asked why. He said it's not someting they did while the repairment, but it's we did something that caused the light on. Until I asked him to get me the supervisor for a better clarification then he discharged the service. I hope the dealer take serious action and look into this occasion deeper, due to his serving attitude was completely ridiculous and unprofessional.

I have been taking my car to Tuttle click Mazda Irvine for a couple of years. I always leave a satisfied customer. They always send me a short video where they go over everything they checked. I trust them that they won’t try to fix something that does not need to be fixed. They are the best!

I had an excellent experience at Tuttle Click Mazda in Irvine thanks to Marta Sullivan and Jeremy Wang. Marta was attentive from the start, quickly understood what I was looking for, and made the process smooth and stress free. After I completed the purchase, she stayed with me to go over the CX-50 Hybrid’s features, showed me how to use the infotainment system, paired my phone, and set up the MyMazda app so I could take full advantage of the car. Jeremy, the sales finance manager, was equally impressive. He was patient, clear, and thorough in explaining the financing process, taking the time to answer every question without rushing. His professionalism and approachable manner made the paperwork feel easy. Both Marta and Jeremy made this one of the best car buying experiences I have had and I would gladly recommend them to others.