CardinaleWay Mazda CORONA

Never heard from the dealer, they blow me off. We’re not recommend them to anyone

Subject: Deeply concerning unprofessional conduct and service disruption"My recent experience was severely impacted by the highly unprofessional conduct of Jennifer. While I typically prefer to give the benefit of the doubt, her behavior consistently fell short of any reasonable professional standard, a sentiment echoed in multiple other reviews I've read – it seems many have encountered the same issues.On one particularly disturbing occasion, her inappropriate actions were so overt that they were witnessed by a minor, my son, who observed Jennifer and a colleague engaging in clearly unprofessional and intimate behavior while on duty. This kind of personal misconduct not only reflects poorly on her but also creates an uncomfortable and inappropriate environment for customers and certainly casts a shadow on the establishment's professional image. Such behavior is completely unacceptable during service hours and directly undermines any expectation of a professional atmosphere.This incident, combined with a pattern of dismissive and rude interactions that I and others have noted, makes it clear that her focus is far from providing quality service. It's truly disappointing to see such a lack of decorum and dedication directly affect the customer experience. I hope that management will address these serious concerns to ensure a more respectful and professional environment for all."

Buyers Be Aware! We did our homework. We read and understood the specs and pricing you publicly listed on your website. We test-drove the vehicle, liked it, and were ready to move forward with a paid-in-full purchase. Everything was lining up—until your sales manager arrived and immediately resorted to the following tactics: First, we were told: “The listed price isn’t the real price—it’s actually $3,100 more because of the ‘special specs’.” When questioned on why the dealership would knowingly mislead potential buyers, he responded—straight-faced—“If I listed the actual price, people like you wouldn’t come in to see the car.” An astonishing admission. The vehicle was listed at $25,9XX, yet the sales manager attempted to inflate the final number to over $32,000 after taxes and fees, then pushed financing games by telling us that if we financed “for one month,” he could “lower it a bit.” Let’s be clear: You changed the price the moment we sat down. We came with funds in hand—why would we finance anything? We’ve all heard stories about shady dealership tactics, but your sales manager didn’t just confirm the stereotype—he amplified it. He cost one of your salespeople a guaranteed, full-price, immediate sale. Unprofessional. Unnecessary. And entirely avoidable.