Bakersfield Mazda

I’ve been a loyal customer at Bakersfield Mazda for the past four years, regularly servicing my 2021 Mazda CX-5 without any issues—until now. A few days ago, I called to request an estimate for an AC service. The employee I spoke to seemed unfamiliar with the service, and rather than transferring me to someone who could assist, he placed me on hold and then disconnected the call. I followed up and requested to speak with a supervisor to address this unprofessional behavior. It’s now been 72 hours, and I have yet to receive a call back or any form of acknowledgment. This experience was disappointing and completely out of line with the level of service I’ve come to expect. I hope management takes this feedback seriously and ensures proper training and accountability moving forward. Customers deserve respect and transparency—not to be brushed off.

Do not come here, buyers Beware they are not a legit dealership they are wannabe hustlers I got a brand new car with zero miles from them less than a year ago which comes with a 36,000 miles warranty or three yrs whichever comes first and they act like this doesn’t exist they tried to trade me for a 2022 model that smelled like smoke and had crumbs in it, when I have a 2024 model with half the miles that they financed me, they also begged for more money down, they also like to change numbers or “discount“ cars and not have to deal with the consequences later, also the finance manager with a accent yells at people and is very unprofessional, he wanted unnecessary bank information that global lending said they did not need papers that did not exist at the time, I have to go to another Mazda out of town to fix the problems that Bakersfield Mazda is running away from, save yourself the trouble and drive a little ways to get legit service.

I had a terrible experience with this dealer when trying to buy a new car (Mazda 323 Turbo Sedan) from them. Not only were they very slow in responding to my enquiries they were very rude and ghosted me, even though I had the funds (all cash) available and was ready to buy a new car from them. I do NOT recommend the sales person (Corrley) or the sales manager (Firas) who behaved very unprofessionally. They also wanted to lap on a $1599 surcharge for “Wheel locks and Nitro fill above the price listed on their web site! Bait & Switch? I ended up buying the same car I wanted from a different dealer in the area, who gave me a great deal on the new car and my trade-in. I am very happy with it.