CardinaleWay Mazda Mesa

Good news was a refund of $2,494. Bad news was it only came after two letters of complaint to the Arizona Attorney General Office. There has been no personal contact with me from any Cardinal Way employee. In a period of five days, I test drove and priced a used car I wanted at Cardinal Way on Day 1. On Day 3 I prices a similar car at a Phoenix dealer. On Day 4 the Phoenix dealer advised that his car had been sold to another buyer. On Day 5 the Phoenix dealer called to say he had arranged for Cardinal Way to sell me the car I had seen there on day 1 and with no traditional dealer add-ons and he gave me a name at Cardinal to contact. Later the same day I went to Cardinal, got a price (which I later discovered had includes $2,494 for something called AFTS and doc and admin fees) and bought the car. The car was delivered with no second key fob, no maintenance records, some incidental items missing (one rear floor mat, tray in console and tire valve caps and there were three separate noticeable chips in the windshield). The reason for this review is primarily due to the lack of response from Cardinal Way when I asked for clarification or help with deficiencies. The only contact from them was the check which came in the mail with no explanation, which I gratefully accept, however, Mr. Mortier's letter to the AG Office which I received a copy of from the AG was neither completely nor accurate, nor did it credit me with any justification for my issues. Statements like "I take this very seriously" seemed to be geared toward repair of any deficiencies of the dealership's standing with the AG.

Everyone at the dealership treated me and my wife with with the most respect and understanding possible so to me The Mazda Dealership is the best dealership to conduct a happy beneficial car buying experience signed your loyal Costermer Brian an Melanie

Excellent buying experience everytime, third car from here and will be coming back for sure! Billy and Mike will get you right!