Rairdon's Alfa Romeo Maserati and Fiat of Kirkland

I NEVER LEAVE REVIEWS! BUT I HAD TO AFTER THIS EXPERIENCE. I purchased a used 2022 Genesis GV70 from this dealership less than a week ago. There was damage to the lower passenger front grill that I did not notice when I purchased the car. It looks like the car either had been in an accident or maybe ran over a sidewalk or cement parking stop. I called and mentioned this to manager Aaron by immediately. I asked if the car had been involved in an accident because their site specifically stated no accidents on the car report. Aaron denied any accidents and said he consulted Frank (salesman) lied and said he never seen any damage to the vehicle prior to selling the car to me. The day I came to pick up the car Frank told me that the car was off site getting maintenance (text proof) and would be ready for me by 4pm. while we were waiting on the car to finish getting maintenance done we worked on completing the paperwork for the purchase. The did not show up to the dealership until after 5pm and by the next day I was getting dashboard alerts stating the oil change is 3 days past due. I again immediately contacted Frank and Aaron. Frank said that they don't do maintenance on vehicles they sell and that he would speak with the manager Aaron about a potential remedy. I received no callback for 2 days. When I inquired again about it, Aaron decided to ask me about my vehicle they accepted for a trade in instead of addressing the actual problems with the vehicle they sold me. They took no ownership, refused to allow me to return the car and told me that they would fix the cars body damage at an "in house" price that would be cheaper than going elsewhere. no accountability had been taken at all. I had to call daily and leave many voicemails and text messages just to get a simple response. I have proof of all of these conversations. They knew that my family and I were planning to purchase a new home or remodel out current home and that this purchase was a big cost if incurred. They sympathized in person and screwed me over behind my back. I would say to everyone looking to purchase new or used be careful of this place. Buy elsewhere no matter how nice they act in your face they will find many ways to screw you over. at the end of the day they care only about making the sell. I should have known better than to buy from a place that had ceiling leaks when I first arrived. Once the paperwork was signed they completely changed their tune towards me and my family. I will be sure to leave a review about this dealership everywhere I can to warn others.

I am in a town that has no Alfa dealership. I found a car via internet I was interested in from Rairdon's in Kirkland WA. My inquiry was answered immediately by Francesco. We negotiated the price over the phone subject to my inspection. When I arrived at the dealership the car and Francesco were waiting for me. The car was as described, Francesco was throughly knowledgeable and explained all the workings of the car. We were in and out driving the car home in two hours. This is the second Alfa I have purchased, both were excellent experiences. The dealerships and sales people seem to have a true love and knowledge of the cars they sell. I would gladly do business with Rairdon and there crew again. JBM in Spokane, Washington

Service was courteous and excellent. Fully explained work to be done. Nasreen too great care of me.