808 South Main Street
Salt Lake City, UT 84101

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Reviews of Maserati of Salt Lake City

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

great team!

Reviewed by Msfe from Salt Lake City utahJuly 11, 2015

What an amazing team! They make buying a Fiat so simple. Thank you!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Best dealership in the city!

Reviewed by Barnesy from Salt Lake CityJuly 06, 2015

Best dealership in the state hands down. Everyone is professional and the very willing to help. Doesn't feel like a typical pushy sales environment. Management has totally changed, so everyone that did have a bad experience in the past, go see them now! I have purchased (2) Fiats now from Ken Garff Fiat and have never had an issue.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Terrible sales approach

Reviewed by carguy101 from nephi utFebruary 16, 2015

My wife and I were looking at a used vehicle that the dealership had on line at first everyone was really nice helpful and hospitable. Test drive went great we loved the vehicle and wanted to purchase it. We were very honest about our feelings as well as our trade in and its condition, everything was good till we wanted to use our own finance company. Then the pressure was on to us their financing department, then it was well take it on a buyers note and if need be we just go through them. Still said no and left still wanting the vehicle, just wanting our bank. Next day sales man called and said he had talked to his manager about letting us just come get it cuz our bank was not open till monday, and if we did not get the finacing we wanted we could bring it back no questions asked they would even have a contract we could sign locking them to the agreement. Sounds good right well wrong we got there started taking care of everything but was very rushed double checked on price and everything was still agreed the same (verbally) I then tried to inquire about our return contract and was basically ignored then roodly ushered my wife and I like cattle in to the finance office where the price was almost 5K higher then agreed slammed with dealer fees trade price and pay off was not the same no idea we were going to get our own financing and no idea about return contact. Brought sales rep in and basically blamed us for miss understanding them and would work with us. We ended the sale and left with our original car feeling very hummilated, and angree due too us living over a hundred miles away and making multiple trips speeding gass money and spendings hours of time for no reason. "ken garf we hear you"......not!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We're very sorry to hear that you felt pressured and disrespected. Please know that was not our intention. We apologize if our financing staff failed to treat you the way you deserve. We would truly like to do what we can to make things right. Please contact our Customer Service Manager: Natasha Lokeni, natashal@kengarff.com or 801-903-6100.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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