Bishop Maserati

I purchased a truck from you in November. I have reached out to my salesman Joe Young and whoever in finance emailed me. Issues I had was with the dealer prep fee. I advised Joe I did not want window tint because I will have my person do the % I want and all ceramic. He advised it was already done and could not be removed. The other main part of the fee was a second key ( I have Alpha OBD and make my own keys). I had a hauler pick the truck up. There was a check engine light on. It was for irrational thermostat. Joe advised the sensor had been replaced and just needed the light cleared (which they did). When I received the truck the check engine light was back on for the thermostat and I noticed the tint on the front windows is from the original owner (tint shop sticker in the tint) and had damage to the tint, the rest of the windows are factory stain not tinted. Finally today I had the thermostat replaced. The thermostat and the integrated temperature sensor are still original and were not changed. I am not even sure what pain protection is on the truck. My detail guy had to do paint correction to ceramic coat the truck properly. My experience with this dealership is not good at all. There is a huge lack of integrity. I feel scammed for almost $2,000 of dealer prep that was not done. I have paid $2,000 for a second key that I can make for $70 at this point. I have paid out of pocket a $750 paint protection $775 ceramic tint job including removing the original damaged tint , $350 thermostat replacement. All things I was told were done and can not be removed from the invoice. I have left a negative review online to which someone replied to contact the manager. I reached out to the finance person via email and asked they forward my email of concerns to the GM. It also included the text history of how the windows were tinted, the paint protection was completed, and a key was made. I am hoping for some actual resolution to this situation.

Buyer beware! Once you deal with this business it becomes very obvious why their BBB accreditation has been revoked and they continue to pile up complaints with BBB and the state of Texas. You’ve been warned - Bishop Imports LLC is an unmitigated disaster of a dealership. Any high end vehicles they sell have extensive damage or troubled maintenance history. They will list and sell high end cars without holding the title and they mistreat the cars while under their inventory (leave high-6 figure cars parked in harsh Texas weather, not kept on battery tenders etc.). Their employees will misinform you and not be transparent. They will say yes to everything you want to hear to get your money or signature, then the rest is up to chance to work out. I’m shocked these high end brands like Maserati would allow such an incompetent dealership to represent their brands. Steer clear and avoid the headaches. On top of that they’ll try to nickel and dime you and pad your sale with useless “packages” and fees. There are several other Italian/Euro dealers in DFW, make sure you skip over this one for your financial safety and sanity.

Watch for their lies. A $2,000 package was added to the sale price. I asked for it to be removed and they said it could not be. It was for a second key and tint and paint protection I did get a second key, nothing on the paint as per my detail guy, the tint is from the previous owner (there is a sticker with the company info) and the tint has damaged spots. Reached out and they have done nothing to make it right. I guess a second key cost me $2,000. The dents on the truck were conveniently not in the pictures. Overall a poor experience and feel taken for an extra $2,000.