Maserati of Monmouth

If I could give zero stars, I would. My entire experience with Maserati of Monmouth has been four months of absolute frustration. Three days after buying the car, it completely died because of a bad battery. What should’ve been a simple replacement somehow turned into three weeks of waiting, constant delays, and almost zero communication. Most phone calls went unanswered, and I had to follow up nonstop just to get basic updates. Once I finally got the car back and was able to drive it again, I immediately found multiple issues that should’ve been handled before the car was sold: – The side-view mirror didn’t work – The taillight was cracked – The headlights were dim, fogged, and needed replacement Getting these things fixed took another five weeks, and again the car just sat there until I physically showed up in person to push them to even start working on it. The situation got so bad that I went to the Ocean Township Police Department to ask what could be done. They told me that because this is a private dealership, their hands were tied—but they also mentioned they’ve received many complaints from other customers about this same place. Hearing that honestly said a lot about the pattern of issues here. Between the delays, the lack of communication, and the endless back-and-forth, the entire process has been nothing but four months of torture. No customer—especially at a dealership selling luxury vehicles—should be treated this way. If you value honesty, communication, or just basic professionalism, do yourself a favor and avoid this dealership.

Bunch of clowns, they lie to your face. They don't complete the sale 100 percent they always owe something to you in the end that you have to chase them constantly. They charge an additional xx charge on every sale because "that's what they do".

My experience at Maserati Monmouth was excellent thanks to Jared. He was super friendly, professional, and made the whole process easy and stress-free. We immediately clicked, and he was honest, straightforward, and quick to answer all my questions. After visiting several other dealerships, Jared definitely stood out as the best — I’ll absolutely be sending my friends and family his way!