Gordie Boucher Ford Lincoln of West Bend in West Bend including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

3021 W Washington St
West Bend, WI 53095

Get Directions
Visit Dealer Website

Sales: 262-384-4357

Used Cars: 262-384-4356

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Gordie Boucher Ford Lincoln of West Bend

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

252 out of 270 people said they would recommend this dealer

1 (out of 5)

Horrible and Illegal Practices.

Reviewed by Thomas Wagar in Slinger, WIJune 16, 2021

I had nothing but problems with this dealership. I traded in a car and bought one from them. First they took my refunds for canceling a service contract and gap insurance. We were told at the time that we would get our refunds as soon as my ex finance company received the payoff. We got the payoff over speaker phone at the dealership. Well instead of sending in the payoff of the loan on my ex vehicle. They sent in a check minus the refunds we were promised. And they did it without our permission. They never told us. Then I’m looking thru my paperwork over all this a I find that they sold me a $1800 service contract and added that into the finacing. Without ever saying a word about selling us one. They never even asked. They just did it. And trying to straighten out the situation went on forever. They stopped taking my calls. They told me that I would have to go thru their attorney yet wouldn’t give me his name or number. I’m currently working with two Automobile associations about this dealership. I’m filing a claim with the DMV as their who hold dealers accountable. I’m also considering on taking them to small claims. I’m working with an attorney at the moment. But should anyone have to go thru all of this without them offering any kind of help. Just the opposite. I talked to Chris Flynn the GM. He promised to look into it and call me back the very next day. Never happened. Instead he handed it off to his daughter to handle which met not doing anything to make the situation better. She became rude and demanded respect but I told her respect is earned and she never earned a single little bit of respect from me. All she did was make the dealership look worse without a worry in the world. These people are crooks and I warn anyone to really think about doing any kind of business with this dealership. I would recommend my worst enemy.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Note from Dale Kempf

Reviewed by Dale Kempf in West BendMay 17, 2021

Had a great experience working with Joey to find and purchase my new 2021 Ranger. Looking forward to having service work done as well. Thanks, Joey for being so honest and friendly.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Very Satisfied Customer

Reviewed by Sandra Alvarado in West Bend, WIOctober 22, 2017

Customer service is EXCELLENT here! When I call to make an appointment or inquiry, I speak to a helpful and courteous person - not an automated system. Their waiting area is exceptional, with free beverages and snacks - all high quality and including healthy choices. They review current and upcoming maintenance needs, and even provide a free car wash! From beginning to end, my experiences here have always been great! I sincerely believe the quality of care they give my car is why it?s still running at 233,000 miles!

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Gordie Boucher Ford Lincoln of West Bend

Welcome to Gordie Boucher of West Bend! Located in West Bend, WI, Gordie Boucher of West Bend is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Gordie Boucher of West Bend a good one ? for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you?ve come to the right place.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top