Parsons Ford Lincoln in Martinsburg including address, phone, dealer reviews, directions, a map, inventory and more

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1400 Shepherdstown Rd
Martinsburg, WV 25404

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Sales: 304-579-4373

Used Cars: 304-596-0597

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 12:00pm

Reviews of Parsons Ford Lincoln

Overall Rating:

4.7 (out of 5)

98% recommend this dealer

489 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I have purchased 2 vehicles from Kent Parsons in the last

Reviewed by PopsJune 24, 2022

I have purchased 2 vehicles from Kent Parsons in the last 9 months. And 1 in 2007, when the Econo;ines were still available. I am very pleased with the Sales team, Finance team and the Service team. I bought a new 2021 Explorer, had some mice issues getting into the glovebox, Ford didn't allow KP to fix, but did allow them to clean all the duct work. I put a cage over the cabin filter inlet which is in the engine bay. Worked great. Service dept is top notch. I purchased a used 2017 F150 XLT. Got it home and realized the 2.7 Ecoboost had an oil leak. Called and made the appointment, all taken care of with no issues so far. Both times received a loaner car or truck upon request. Jack Shamblin sold me my Explorer, top notch guy. Gary Huffer sold me my F150, another top notch guy. Neither salesman pressured me into anything. Mark the Sales manager, another top notch guy. They all took the time to answer all my questions and get everything set up. Adaira in Service, was very helpful with arranging my loaner cars, top notch for customer service. Dusty, in Service dept, called when she said she would and service was complete ahead of when they said it would be, top notch. Gary, Service Manager was very open to talk in both of my service experiences and made what I thought would be a nightmare, VERY manageable and painless. Everyone I have dealt with at Kent Parsons is very professional and I appreciate the..."Top Notch" service I was given. I will be talking to Kent Parson about a new Transit for my work needs in the near future.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Oil change and tire rotation

Reviewed by Barbara Keaton from Falling Waters, WVJune 08, 2022

Oil change and tire rotation! Good service and friendly staff!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Barbara, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service

Reviewed by Rick Boswell from Martinsburg, WVMay 21, 2022

Satisfied and took less time than expected. Friendly service.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Rick, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Parsons Ford Lincoln

Welcome to Kent Parsons Ford! Located in Martinsburg WV Kent Parsons Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Kent Parsons Ford a good one ? for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you?ve come to the right place

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