1400 Shepherdstown Rd
Martinsburg, WV 25404
Sales: 304-579-4373
Used Cars: 304-596-0597
Sales Department
| Sun | Closed |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 12:00pm |
See all dealerships near Martinsburg, WV that carry Ford, Lincoln
Overall Rating:
4.2 (out of 5)
96% recommend this dealer
527 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Excellent support.
Excellent support. Sales were not pushy, and the process was transparent. I have a vehicle I love that meets my needs in budget, and the team has gone above and beyond already. Happy to keep working with Parsons and highly recommend.
Maximum rating = 5
I requested a call back about a noise my car was making
I requested a call back about a noise my car was making that it wasn?t making before I took it in to be serviced. I never received a call back.
Maximum rating = 5
I contacted them asking if they were interested in
I contacted them asking if they were interested in purchasing my van. I told them I wasn't looking to trade or buy. I gave them my vehicle details. They told me they were interested in buying it so my husband and I drove it there. Only to be told that they don't want it. First it was too old, then it has too many miles(it has WAY below average) then it was they wouldn't be able to warranty it. Really? It was a bait and switch. They told me they were interested and when I got there they were only interested in it if I was looking to buy something and then they would trade it. So they lied just to get me there to try and sell me something I already told them I didn't want. Don't waste your time with this dealer. Unethical at best.....
Dealer Response
Thank you for your Valuable feedback. Our teams communication is very important. Good luck selling your van sorry we fell short meeting your expectations
Maximum rating = 5
Welcome to Kent Parsons Ford! Located in Martinsburg WV Kent Parsons Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Kent Parsons Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place
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