Utter Family of Dealerships in Sherman including address, phone, dealer reviews, directions, a map, inventory and more

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2525 Texoma Pkwy
Sherman, TX 75090

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Sales: 903-487-5675

Used Cars: 903-487-5673

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Utter Family of Dealerships

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

342 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They have no honor!

Reviewed by Sir Combat Wombat from Dallas Texas September 24, 2022

If I could give Bob Utter Ford zero or negative stars I would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor Damon (more like Demon) is rude and condescending. He has no honor and doesn’t like to be called out on his lies. He couldn’t lay straight in bed!! He told me that he drove my car for 30 miles (using my gas) and there was no problems… I started my car and it had the check engine light was flashing. They didn’t do anything to it and in fact they may have made it worse. I was told that I would be getting a loaner car and they took photos of my drivers license, credit card and auto insurance, but once they found it the car was being towed back to Oklahoma, they said that I would not be getting a car. In fact “it was a mistake and the car was for someone else”!!! When Damon asked me what do I want him to do. I said that word was given and word should be honored, to which Damon said “don’t start with that honor crap with me!” In summing up, this dealership has no honor and they don’t live up to their promises. Never take your vehicle there for anything and never buy anything there.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Worth the drive to Sherman!!!

Reviewed by Anjie W from Frisco, TXSeptember 23, 2022

Matt Orr helped me get my 2022 Kia Telluride after a very disappointing experience with a different Kia dealership. We did everything over the phone. He was truthful and responsive and made the buying experience super easy! They arranged one on one time with the Tech Guy (Danny Smith) and I learned so much! Seriously, the easiest process and the best team!!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Anjie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Bob Utter Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

kopie@texoma.net

Reviewed by James Kopidlansky from Pottsboro, TXSeptember 03, 2022

Everyone was very pleasant. My visit and service was done on a timely matter and my service rep Mandy eas very cheerful.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Bob Utter Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Utter Family of Dealerships

Whether you're looking for the perfect new vehicle or a great deal on a low price or low mileage car you can find the vehicle you want here at Bob Utter Ford Lincoln Kia! We have two locations only 7 miles apart to better serve you. To check out the current specials please visit our website. They change all the time! We look forward to giving you an Utterly UNBEATABLE deal. When it's time for regularly scheduled service maintenance or repairs we hope you'll consider our modern and friendly Service Department. We are now an MV-1 dealer! They are the first and only factory-built handicap accessible vehicle! Contact us for more details!

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