Paris Ford Lincoln in Paris including address, phone, dealer reviews, directions, a map, inventory and more

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2020 TX-286 Loop
Paris, TX 75460

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Sales: 903-669-1173

Used Cars: 888-413-5102

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 5:00pm

Reviews of Paris Ford Lincoln

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

46 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

What a disaster

Reviewed by Nick from Ms April 13, 2022

Not a place I would recommend to my worst enemy. Went to look at a truck that only had one issue with it. (But was assured that they were working to fix the problem but hadn't gotten it fixed for two weeks) I wasnt super concerned as it was only a light over the license plate (turned out to be most of the lights for the bed) nothing to do with engine etc. I get there after driving several hrs to find that the truck wasnt ready to inspect and go for a test drive, ( was annoyed but ok i guess )and not only had that one issue disclosed hadn't been fixed but then on top it there were other issues. When I asked why these other issues were not fixed? Later I found out that they had been noted on the vehicle inspection. Again why wouldnt you fix issues to have a safe and reliable vehicle ready for a potential customer? When I asked why these issues were not fixed I was told that the vehicle was priced to sell. Also was told we have been getting lots of calls to sell this vehicle to somebody else and that the gm of used cars would not approve the service department to fix the issues. Issues : - fog lights didn't work one was busted other didn't work. - were not fixing that ( an no mention to drop price so I could fix them ) - the truck rode like crap - we will balance the tires - ok fine but why wasn't that done already ? - water damage in the ceiling in the rear of the truck said there's nothing we will do except pour some water and see what happens ? - are you serious ??? Lastly was told several times that the truck had other buyers calling ALL the time and that was annoying who cares about that. Also when asking different questions ummmm I don't know. Ok what do you know about the truck? The biggest thing that was so disappointing about this was that the truck was in there possession for a few weeks an nobody would authorize the fixes. Again i ask why not spend a few bucks to make several thousand?And finally when you tell someone that it's getting detailed and filled up it should be. The Def was empty they put it in reluctantly (so the truck wont go into link mode) also "filled up the tank " the fuel light came on during the test drive. When asked what there definition of filled up was 25$ is all we are allowed to do but I'll see what I can do. If someone is buying a new or used vehicle the least you can do is not be so cheap and only fill the truck to a quarter a tank.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Customer

Reviewed by Robert D from ClarksvilleOctober 27, 2020

I took my '07 Mustang for a battery and oil change. Chad, the service writer treated me very well and professionally. My car was repaired and serviced in a very timely manner better than I expected. The repair cost was also a little cheaper than expected. The dealership is very clean and the employees very friendly. I would recomend any Ford owner to take their vehicle here for repairs or service. Yes, the dealership is a little higher price but the quality of parts and repairs is top notch. (actually got my battery here cheaper than a local auto parts store, the same Motorcraft battery) 5 Stars to Paris Ford and Chad!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

The only reason this dealership get a 1 star is because...

Reviewed by Thomas Shearon May 26, 2020

The only reason this dealership get a 1 star is because they don't have negative stars. We came to an agreement on financing $23,000 a down payment of $8,000 with a trade in of $1,000 and monthly payments of $407 . Was told it's a done deal, took the truck home , switched insurance over from the trade in to the truck, said all we had to do was come back the next day to sign the paperwork. Came in the next day sit there for 8 hours just to be told they now want an extra $2,500 down and the payments were going to be $571 a month. Needless to say I told them xxxx no . I called the lending company to ask them why they approved us at an agreed upon price, just to find out this dealership was asking for 34 thousand and not the 23 thousand we agreed on and the dealership told them we were putting only $500 down, huge difference from the $8,000 we were putting down. The General Manager "Jeremy" said he would make things right when I called him personally and explained what I found out they were doing. He lied to me for a week telling me he gives me his word he would do everything he had to do, so after calling him for a week "he never called me during this time " he lied and said a cylinder dropped in the engine when they moved it around the parking lot so they wasn't allowed to sale the truck because of that . After all that he never asked if he could find another truck that I'd be interested in, just acted like they did nothing wrong and haven't heard from him since to say he's found a truck that I might be interested in. I will never recommend this place to anyone, worst that I've been treated

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Paris Ford Lincoln

Our Ford dealership in Paris, TX, is here for you during every step of the car-buying or -servicing experience, whether you want to finance a new Ford F-150 truck or require Ford EcoSport repairs. Looking for a used Ford sedan, SUV or pickup? Our pre-owned inventory is filled with all your favorite Ford models, as well as used cars, trucks, vans and SUVs from other makes. Quite simply, we're sure to have a perfect match for you at Paris Ford.

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