801 East Highway 114
Grapevine, TX 76051

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Sales: 469-206-4953

Used Cars: 469-293-3344

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Grapevine Ford Lincoln

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

3212 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Jackson helped me out a ton.

Reviewed by WT from Grapevine,TxDecember 09, 2025

Jackson helped me out a ton. He was super professional, was proactive in messaging me about my repairs, and quick to answer questions.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, it means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Venny Diaz, Service Manager

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

Michael the salesman was helpful and honest.

Reviewed by jpritch81December 07, 2025

Michael the salesman was helpful and honest. Be careful with the financing part. I signed a final walk out the door sales price with Michael. When I went to finalize paperwork,, it was marked up about $4700. More. Glad I caught it before I completed signing.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, thank you for the feedback, and I am very sorry you felt misled. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. We will be looking into your complaint further to address the issues you came across. We’d like to discuss your complaints and see if there’s anything we can do to address these concerns. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The sales department is very good especially the used car

Reviewed by earniethompsonNovember 19, 2025

The sales department is very good especially the used car Debbie is great. The new car sales is not as good to deal with. Service Department needs a lot of help. I have not been happy with the service I have received from them.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for the review! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Grapevine Ford Lincoln

Welcome to Grapevine Ford Lincoln- Serving the North East Dallas Texas Area with New Ford and Lincoln Cars Trucks Vans and SUVs. We offer sales service parts and a complete Collision Center. In addition to new vehicles we also have a fine selection of used cars trucks and SUVs including Certified automobiles. At Grapevine Ford Lincoln we pride ourselves on treating our customers like family. You don't just buy a car from us but you become part of our family. Our unique new owners' clinics and training workshops help you get the absolute most from your new car truck or SUV.

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