Ted Russell Ford Parkside Drive in Knoxville including address, phone, dealer reviews, directions, a map, inventory and more

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9925 Parkside Dr
Knoxville, TN 37922

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Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00pm – 5:00pm

Reviews of Ted Russell Ford Parkside Drive

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

53 out of 59 people said they would recommend this dealer

5 (out of 5)

Super employees

Reviewed by Leon and Jackie in Tellico Village, TNJune 03, 2021

Great experiences with Mr. Queen (sales) and Mr. Dyer (service) multiple times . Be proud of these employees. Folks there that we did not interface with were friendly and polite.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Don’t fall for their warranty scam!

Reviewed by EricJ757 in Knoxville, TNFebruary 04, 2020

Don’t fall for this dealership’s xxxxxxx sales antics. They claim to provide a lifetime power train warranty, but when it comes time to actually have to cover something the third party warranty they bought finds a reason to deny the claim. In my case, my truck developed an oil leak in the timing belt cover, it’s a rather costly repair. The warranty company denied the claim after several hours of deliberating by saying doing my own oil changes voided my warranty. Oil changes had absolutely nothing to do with this defect. But still, I provided receipts of every oil filter and oil I have ever purchased and put in the truck. Not a single manufacturer’s warranty in the US prohibits DIY preventative maintenance. Several years ago I had a very bad experience where an oil change damaged my brand new car, ever since I’ve done my own, with top quality filters and full synthetic oil. The service department, and I assume the dealership in general has done nothing but wash their hands of this with nothing more than lip service and a $2,000 repair bill to cover on my own. I say I assume, because they refuse to return calls, which is not much worse than the warranty company refusing to give me the names of the employees I spoke to, and told me “well, you did get the warranty for free”. Not sure what that has to do with it, but sure gives real insight into why they denied the claim. Again, avoid this dealership, their “warranty” isn’t worth the paper it’s printed on. Go somewhere else, there are too many good dealerships who do right by their customers and stand by their word. This dealership uses meaningless words and warranties to convince you to buy.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Good Buying Experience

Reviewed by Velma in Knoxville, TNJanuary 09, 2017

TM was very helpful, nice, friendly and explained everything well. Was a good buying experience.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Ted Russell Ford Parkside Drive

As one of the most successful automakers in the world, Ford Motor Company developed the advertising slogan "Quality is Job One." At Ted Russell Ford Lincoln Parkside, we strive to put this motto into practice in every aspect of the automobile buying experience. Our friendly staff includes courteous sales professionals and experienced financial experts supported by factory trained service and repair personnel. After the sale, our state-of-the-art service department can provide you with expert maintenance and repair. We offer timely, courteous service whether you are having warranty repairs performed or having a major overhaul. Come see us!

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