Fred Beans Ford of West Chester in West Chester including address, phone, dealer reviews, directions, a map, inventory and more

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1155 West Chester Pike
West Chester, PA 19382

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:30pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Fred Beans Ford of West Chester

Overall Rating:

4.6 (out of 5)

88% recommend this dealer

75 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BEWARE

Reviewed by Christine T from New York, New York April 12, 2022

The service department was awful. We live in NY and our children attend college at Villanova. Their car broke down - clutch broken. Not only did they say it wasn't covered under our extended premium warranty, they said we needed brakes for over $1200 on a 2017 manual FORD Focus to fix the clutch because fluid could have moved from one to the other. The service rep actually said to me that he should speak to my husband cause he may understand clutches better - what is this 1952!!! We were so unhappy that we paid ( at our expense ) to have the car towed over 200 miles to our home dealership in NY State. We didn't want them touching our car. And of course - the clutch did fail and is under warranty and the brakes are 1/2 the cost. This dealership was taking advantage of college students with parents 3 hours away. I spoke with Joey ( service tech ) and Brenden - service manager. We are a 25 year customer of FORD buying over 20 trucks and cars and i have NEVER seen such a dishonest group than what we experienced - so much so that we would rather pay the tow company hundreds of dollars to move our car then have them touch anything. Now that I am reading the reviews, we realize we are not the only ones !!! STAY AWAY from this dealership. I never write bad reviews but I can not sit by and watch this happen and not say anything.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Kevin Deets !!!

Reviewed by Brittany from CoatesvilleOctober 04, 2021

Kevin sold me my first non-Jeep car! I am so satisfied with his skills in helping me find what was suitable for me and my lifestyle. He was patient, non-pushy and I had the best car shopping experience yet.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.5 (out of 5)

Online contact needs work

Reviewed by email user from Newark, DEDecember 21, 2020

Based on an online listing I filled out a contact form to ask about one of the cars listed in their inventory. In my message I asked a couple of specific questions. My expectation was to get a response by email. Instead the only communications I received was "please give us a call". If I had wanted to talk on the phone I would have called the phone number given in the listing. Not everybody wants to or is able to communicate by phone. If you want my business you need to communicate the way I prefer, not the way you prefer. I will say they were very quick to respond.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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