Phil Fitts Ford Lincoln in New Castle including address, phone, dealer reviews, directions, a map, inventory and more

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3250 Wilmington Rd
New Castle, PA 16105

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Sales: 724-698-2596

Used Cars: 724-510-3489

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Phil Fitts Ford Lincoln

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1124 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bought a car about 2 months ago I was told it was ran

Reviewed by Pamala2131July 17, 2022

Bought a car about 2 months ago I was told it was ran thru the shop and things weren't done incase filter was so dirty it was black rear brakes and routers where bad .I shouldn't have to fix these issues when it was supposed to have been run thru the shop before they sell a vehicle. So if anyone buys from them make sure things are changed and fixed before you buy any vehicle

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Pamela, we'd love to address your concerns in detail. Thank you from the Phil Fitts Family

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The salesman Mangino was terrific and very honest.

Reviewed by MACH173KDJuly 14, 2022

The salesman Mangino was terrific and very honest. We will probably shop there in the future.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We are very happy to hear Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

So impressed with the dealership.

Reviewed by renee11525July 10, 2022

So impressed with the dealership.. everyone was extremely friendly.. no hassles.. ordered my new Escape and was in the parking lot so quickly I almost couldn’t believe it was mine

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Renee, Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Phil Fitts Ford Lincoln

Phil Fitts Ford in New Castle PA also serving New Wilmington Oakwood and greater Pittsburgh is proud to be an automotive leader in our area. Since opening our doors Phil Fitts Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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