Joe Cooper Lincoln Edmond

The GM, Jason Valentine, was arrogant and rude. I'm a teacher and single mom. He made me cry after I explained my situation about a Lincoln that I bought FROM Joe Cooper at the Edmond location. He laughed that I had spent money to try and resolve the issue on my own and told me "that was my own fault" and to "have some common sense". Eric was wonderful there and I will forever appreciate his kindness and helpfulness to resolve my car issues. Adam in service was good as well. Jason Valentine who is now at the Shawnee Dodge location was the catalyst of the entire establishment and my respect for them. I had owned the car less than 60 days when I let them know about the issues I was having with vibrations. I live two hours away so I did try to take it to a couple different local places first. Jason informed me of how stupid this was. I asked to speak to his boss. He said he was the boss and that if I tried to go over his head that I would likely be stuck with the entire expense of the repair verses the half that he was agreeing to. I eventually got my car back however I lost all faith in this establishment and their GM.

Everyone there was happy at their job and are clearly experts in their fields. There are many vehicles to choose from. My buying experience was very smooth and expedient. I felt the people I worked with were very excited and pleased with my decisions. They also assured me that their job is not finished when I drove off and they will be at my service in the future.

I was in the process of buying a 2017 Lincoln MKZ from battison honda. This was back in January the car was sent there to do a software update on the transmission which apparently never occurred the car was there almost 2 weeks and which time the right front tire was run and Cooper had to replace the tire with a new Goodyear Eagle Tire also they sent a key man up there to program a second factory key fob which wound up having the wrong emergency key inside of it which may or may not be in Cooper's fault my complaint is Cooper had to car almost 2 weeks run a tire did nothing to the transmission to improve the hard shift from second to Third will I recommend anyone to Cooper Lincoln for service or sales no will they ever see this car again no I wound up being stuck with this car thanks to the Honda dealer that still has the transmission problem even after taking it to Cummins Lincoln and Weatherford and having transmission service by having new flood put in the old fluid was black as a tire on the car they did not change the filter in the transmission the overall a bad experience with both leaders neither dealer will see the car again I regret buying the car I do like to car a lot but I do not like to transmission problem and do not have the money to do a transmission overhaul I'm 69 years old this was going to be my last car now I've got a car that may not last