Wilmes Superstore Ford Lincoln in Altus including address, phone, dealer reviews, directions, a map, inventory and more

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108 N Veterans Dr
Altus, OK 73521

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Sales: 580-482-1600

Used Cars: 580-482-1600

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 8:00pm
Tue 10:00am – 8:00pm
Wed 10:00am – 8:00pm
Thu 10:00am – 8:00pm
Fri 10:00am – 8:00pm
Sat 10:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Wilmes Superstore Ford Lincoln

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.5 (out of 5)

4 out of 6 people said they would recommend this dealer

4 (out of 5)

Albert

Reviewed by Albert Tyner in Blair,OklahomaApril 23, 2021

The buying was easy , the staff is great, knowledgeable and friendly

Customer Service 4

Buying Process 5

Quality of Repair 4

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

lpgraham@cableone.net

Reviewed by Lawrence Graham in Altus, OKApril 06, 2021

Great experience. Moses does an excellent job running the service department!!!!!!

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Not Honoring a Warranty - Bogus Excuse

Reviewed by Greg G in Altus, OKJanuary 29, 2021

I took my 2020 Fusion (5,700 miles) in for maintenance because the shifter dial is very difficult to turn. (My wife can't turn it; I can barely turn it. We have to turn it all the way to drive before turning it back to reverse, or it will keep on going back to park on its own. ) The dealer said it wasn't covered under warranty because of the debris There was a little dust - the car was pretty darned clean, and if that causes a malfunction, there is a defect. Their tech didn't even take it apart to check - he just looked at the outside. They gave the impression they didn't want to work on it because we bought it elsewhere. (When we called, they wouldn't give us an appointment after we said we hadn't bought it there, and they said to just drop it off next week. When we dropped it off, they seemed annoyed we didn't have an appointment (again, after they asked if we bought it there.) They let it sit for the better part of two days, no phone call. We finally called for status and they told us it wasn't covered. I took may car to another dealer (Joe Cooper Ford in Yukon) and they fixed it under warranty with no issues. It took them less than 24 hours to diagnose, get the part, and replace the part, with text messages at each step. I had them send photos of the removed part - no sign of any debris. I asked the tech if there was any possibility it was cause by debris, and he answered there was no debris. If you didn't buy your car at Wilmes (Altus AFB is right there - if you PCS'd in and own a Ford) take it elsewhere. If you did buy it there, I still wouldn't trust them. Note - I didn't buy this car at Wilmes, but I did buy my previous one there (2017 Focus).

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

About Wilmes Superstore Ford Lincoln

Welcome to Wilmes Ford-Lincoln! Located in Altus, OK, Wilmes Ford-Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Wilmes Ford-Lincoln a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

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