Lincoln of Cincinnati

Bella, Alex, Terry and John were all fantastic. Made the used car buying experience very straightforward. Bella and Alex were very forthcoming with information about price and trade-in and communicated with me a lot via email which was super helpful because of my work schedule. Terry and John were super accommodating the day of our visit and had everything ready to go. A+ for the experience.

I scheduled a service appointment at this dealership, because it was closer to me. When I arrived for the first time I came through the wrong door. So the nice gentleman said next time come through this door, but if I’m a sales man I greeting everyone that come through that door as if they are a buyer, actually was thinking about purchasing a navigator (probably could of sold me) so he directed me to the desk where gentleman was on the phone. I waited standing and he never look up to greet me or say have a seat I’ll be right with you. So after, Standing w/0 any acknowledgement I walk around and saw a seating area. Never did come around and on check me, so I treated my self to a mint which was the most refreshing part of the encounter and eventually I left. As a young African American women I felt so , discriminated against and unwelcome in so many ways. Never will step foot in this Dealership. Went to a totally different dealership which was a totally a 360. The customer Service was remarkably! Grateful that I didn’t continue to stay and spend money where clearly I wasn’t welcome! You never know who a person knows.

Excellent service! It took less time than was expected. I received a complimentary car wash eventhough I just had my car in for a recall of an airbag. I do however need to return since they did not have the parts for the brake system recall.